{
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  "manifest": {
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    "generated_at": "2026-11-07T07:36:22.242Z",
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    },
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    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
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    "status": "success",
    "input": "New claim CLM-80063 on policy PL-47915: hail damage to roof and car bonnet. Repair estimate A$3243.43.",
    "output": {
      "summary": "Routed CLM-80063 to fast_track and approved a payout of A$2,743.43 (repair estimate of A$3,243.43 less the A$500 excess)."
    },
    "error": null,
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                  "description": "Policy id, e.g. PL-12345"
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              },
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            },
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          },
          {
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                "queue"
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          {
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                "amount"
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              },
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            },
            "description": "Approve a payout in AUD for a claim."
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            },
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        ]
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        "text": "I'll check the policy status first, then triage the claim.",
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        "claims_last_3y": 0,
        "policyholder_customer_id": 3909
      },
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    {
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              },
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            },
            "description": "Check whether a policy is active and its excess."
          },
          {
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                "queue"
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                "amount"
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              },
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            },
            "description": "Approve a payout in AUD for a claim."
          },
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          {
            "role": "user",
            "content": "New claim CLM-80063 on policy PL-47915: hail damage to roof and car bonnet. Repair estimate A$3243.43."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status first, then triage the claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
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      },
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      "response": {
        "text": "The policy is active with a $500 excess. This is a straightforward hail damage claim with a clear repair estimate. I'll route it to fast_track and approve the payout net of the excess.",
        "reasoning": null,
        "tool_calls": [
          {
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              "claim_id": "CLM-80063"
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          {
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            "description": "Route a claim to a queue."
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          {
            "name": "approve_payout",
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                "claim_id": {
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              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
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              "properties": {
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                  "description": "Refund amount in AUD"
                },
                "reason": {
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            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-80063 on policy PL-47915: hail damage to roof and car bonnet. Repair estimate A$3243.43."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status first, then triage the claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
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                "toolName": "check_policy_status",
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          {
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                "toolName": "check_policy_status",
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            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with a $500 excess. This is a straightforward hail damage claim with a clear repair estimate. I'll route it to fast_track and approve the payout net of the excess.",
                "type": "text"
              },
              {
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              {
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      "span_id": "l3",
      "response": {
        "text": "Routed CLM-80063 to fast_track and approved a payout of A$2,743.43 (repair estimate of A$3,243.43 less the A$500 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-11-03T10:10:52.580Z",
      "latency_ms": 1118,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "a06ef9f029d70129ed4aa06d283e1fd6ae0f2bcfd148032586fa4c4abc45e135"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed CLM-80063 to fast_track and approved a payout of A$2,743.43 (repair estimate of A$3,243.43 less the A$500 excess)."
      },
      "run_id": "sbx-claims-triage-133e1d0b8424",
      "status": "success",
      "ts_end": "2026-11-03T10:10:53.699Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-11-03T10:10:53.699Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "33c41b39b5b9988ea168abb321c5df5f21e311bd8cf2b8f0ba1b21c68bb5a4fa"
    }
  ]
}