{
  "$schema": "runback.audit/v2",
  "manifest": {
    "run_id": "sbx-claims-triage-186a0fc5b489",
    "generated_at": "2026-11-07T07:36:18.756Z",
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    "algorithm": "sha256-chain",
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      "algorithm": "oracle-chain/sha256",
      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
    "signed": true,
    "signature": {
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      "value": "e10845c1fa13f837a2ca0945f98fcc86b0cfc152ff28fdcbd8f975d23527801ed0b37a1484c573f6dfdbba2617d678278dd1531e5894b76b9ff113758a570f01",
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    },
    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
  },
  "run": {
    "run_id": "sbx-claims-triage-186a0fc5b489",
    "name": "claims-triage-agent",
    "status": "success",
    "input": "New claim CLM-96100 on policy PL-16008: windscreen cracked by a stone on the freeway. Repair estimate A$2957.29.",
    "output": {
      "summary": "Routed CLM-96100 to fast_track and approved a payout of A$2,457.29 (repair estimate of A$2,957.29 less the A$500 excess)."
    },
    "error": null,
    "metadata": {
      "agent": {
        "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
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    "ended_at": "2026-11-05T08:10:53.332+00:00",
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    "actor_id": null
  },
  "events": [
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      "seq": 0,
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      "input": "New claim CLM-96100 on policy PL-16008: windscreen cracked by a stone on the freeway. Repair estimate A$2957.29.",
      "phase": "start",
      "output": null,
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      "ts_end": "2026-11-05T08:10:53.332Z",
      "span_id": "r",
      "metadata": {
        "agent": {
          "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
          "systemOfRecord": "Runback demo sandbox (synthetic data)"
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        "sandbox_tools": true,
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    {
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        "provider": "anthropic"
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      },
      "run_id": "sbx-claims-triage-186a0fc5b489",
      "ts_end": "2026-11-05T08:10:50.246Z",
      "request": {
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          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
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                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
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                },
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                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
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            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
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          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-96100 on policy PL-16008: windscreen cracked by a stone on the freeway. Repair estimate A$2957.29."
          }
        ]
      },
      "span_id": "l1",
      "response": {
        "text": "I'll check the policy status and then triage this windscreen claim.",
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "policy_id": "PL-16008"
            },
            "tool_name": "check_policy_status",
            "tool_call_id": "toolu_013jtDwyitgTaY3kCgvKcMSd"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-11-05T08:10:49.078Z",
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    },
    {
      "seq": 2,
      "type": "tool",
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      "input": {
        "policy_id": "PL-16008"
      },
      "output": {
        "active": true,
        "policy_id": "PL-16008",
        "excess_aud": 500,
        "claims_last_3y": 0,
        "policyholder_customer_id": 4508
      },
      "run_id": "sbx-claims-triage-186a0fc5b489",
      "ts_end": "2026-11-05T08:10:50.414Z",
      "span_id": "t1",
      "ts_start": "2026-11-05T08:10:50.246Z",
      "tool_name": "check_policy_status",
      "latency_ms": 168,
      "tool_call_id": "toolu_013jtDwyitgTaY3kCgvKcMSd",
      "parent_span_id": "l1",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "c6848b55eed99c1c05f496f947b7204e763da80cae69acd6ce740ffbe8333307"
    },
    {
      "seq": 3,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "claude-haiku-4-5",
        "provider": "anthropic"
      },
      "usage": {
        "input_tokens": 1289,
        "total_tokens": 1475,
        "output_tokens": 186
      },
      "run_id": "sbx-claims-triage-186a0fc5b489",
      "ts_end": "2026-11-05T08:10:52.291Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
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                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
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          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-96100 on policy PL-16008: windscreen cracked by a stone on the freeway. Repair estimate A$2957.29."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this windscreen claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-16008"
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_013jtDwyitgTaY3kCgvKcMSd"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-16008",
                    "excess_aud": 500,
                    "claims_last_3y": 0,
                    "policyholder_customer_id": 4508
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_013jtDwyitgTaY3kCgvKcMSd"
              }
            ]
          }
        ]
      },
      "span_id": "l2",
      "response": {
        "text": "The policy is active with a $500 excess. This is a straightforward windscreen claim with no recent claims history, so I'll route it to fast_track and approve the payout net of the excess.",
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "queue": "fast_track",
              "claim_id": "CLM-96100"
            },
            "tool_name": "route_claim",
            "tool_call_id": "toolu_013XLzgc31hppnYNDmtRbeem"
          },
          {
            "input": {
              "amount": 2457.29,
              "claim_id": "CLM-96100"
            },
            "tool_name": "approve_payout",
            "tool_call_id": "toolu_01GEosivWXmETaMUfsXZjSuB"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-11-05T08:10:50.414Z",
      "latency_ms": 1877,
      "parent_span_id": "r",
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      "_hash": "4f75db30b6d72f1b20e6be5389597eedeb14905cc8c985fbfe8882ddc1a8fdc5"
    },
    {
      "seq": 4,
      "type": "tool",
      "error": null,
      "input": {
        "queue": "fast_track",
        "claim_id": "CLM-96100"
      },
      "output": {
        "queue": "fast_track",
        "routed": true,
        "claim_id": "CLM-96100"
      },
      "run_id": "sbx-claims-triage-186a0fc5b489",
      "ts_end": "2026-11-05T08:10:52.317Z",
      "span_id": "t2",
      "ts_start": "2026-11-05T08:10:52.291Z",
      "tool_name": "route_claim",
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      "tool_call_id": "toolu_013XLzgc31hppnYNDmtRbeem",
      "parent_span_id": "l2",
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      "policy_evaluated": {
        "passed": true
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      "_hash": "86ddb8b4d805561922d6dc4bfe2ee57f54dc1888c27e36c89a7d3b0a844a6fcd"
    },
    {
      "seq": 5,
      "type": "tool",
      "error": null,
      "input": {
        "amount": 2457.29,
        "claim_id": "CLM-96100"
      },
      "output": {
        "sandbox": true,
        "approved": true,
        "claim_id": "CLM-96100",
        "amount_aud": 2457.29
      },
      "run_id": "sbx-claims-triage-186a0fc5b489",
      "ts_end": "2026-11-05T08:10:52.349Z",
      "span_id": "t3",
      "ts_start": "2026-11-05T08:10:52.317Z",
      "tool_name": "approve_payout",
      "latency_ms": 32,
      "tool_call_id": "toolu_01GEosivWXmETaMUfsXZjSuB",
      "parent_span_id": "l2",
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      "policy_evaluated": {
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    },
    {
      "seq": 6,
      "type": "llm",
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        "provider": "anthropic"
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      },
      "run_id": "sbx-claims-triage-186a0fc5b489",
      "ts_end": "2026-11-05T08:10:53.332Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
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                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-96100 on policy PL-16008: windscreen cracked by a stone on the freeway. Repair estimate A$2957.29."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this windscreen claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-16008"
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_013jtDwyitgTaY3kCgvKcMSd"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-16008",
                    "excess_aud": 500,
                    "claims_last_3y": 0,
                    "policyholder_customer_id": 4508
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_013jtDwyitgTaY3kCgvKcMSd"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with a $500 excess. This is a straightforward windscreen claim with no recent claims history, so I'll route it to fast_track and approve the payout net of the excess.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "queue": "fast_track",
                  "claim_id": "CLM-96100"
                },
                "toolName": "route_claim",
                "toolCallId": "toolu_013XLzgc31hppnYNDmtRbeem"
              },
              {
                "type": "tool-call",
                "input": {
                  "amount": 2457.29,
                  "claim_id": "CLM-96100"
                },
                "toolName": "approve_payout",
                "toolCallId": "toolu_01GEosivWXmETaMUfsXZjSuB"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "queue": "fast_track",
                    "routed": true,
                    "claim_id": "CLM-96100"
                  }
                },
                "toolName": "route_claim",
                "toolCallId": "toolu_013XLzgc31hppnYNDmtRbeem"
              },
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "sandbox": true,
                    "approved": true,
                    "claim_id": "CLM-96100",
                    "amount_aud": 2457.29
                  }
                },
                "toolName": "approve_payout",
                "toolCallId": "toolu_01GEosivWXmETaMUfsXZjSuB"
              }
            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "Routed CLM-96100 to fast_track and approved a payout of A$2,457.29 (repair estimate of A$2,957.29 less the A$500 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-11-05T08:10:52.349Z",
      "latency_ms": 982,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "ec3aab817c1ad1e7451f40288ca19bd7ab75f24dea16beaa8ad7aee3f1980f20"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed CLM-96100 to fast_track and approved a payout of A$2,457.29 (repair estimate of A$2,957.29 less the A$500 excess)."
      },
      "run_id": "sbx-claims-triage-186a0fc5b489",
      "status": "success",
      "ts_end": "2026-11-05T08:10:53.332Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-11-05T08:10:53.332Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "96b3c89e2ecc5196d4bf1c50537aa366515ebe53ae6d409bdf525d8ab539c882"
    }
  ]
}