{
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    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
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    "verifier_url": "https://runback.dev/verify"
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    "input": "New claim CLM-56618 on policy PL-80716: windscreen cracked by a stone on the freeway. Repair estimate A$4579.73.",
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    },
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          {
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        ]
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        "policyholder_customer_id": 8241
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            },
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          {
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            "name": "approve_payout",
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              "required": [
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                "amount"
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              },
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            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
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                "customer_id",
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          {
            "role": "user",
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          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this windscreen claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
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      },
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        "text": "The policy is active with a A$250 excess. This is a straightforward windscreen damage claim—a common, low-complexity claim type. I'll approve the payout net of the excess and route it to fast-track.",
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              },
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            },
            "description": "Check whether a policy is active and its excess."
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          {
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            "description": "Route a claim to a queue."
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          {
            "name": "approve_payout",
            "parameters": {
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                "amount"
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              "properties": {
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                  "description": "Amount in AUD"
                },
                "claim_id": {
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                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
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              "required": [
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                "customer_id",
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              "properties": {
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                  "description": "Refund amount in AUD"
                },
                "reason": {
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                "claim_id": {
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              "additionalProperties": false
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            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
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            "role": "user",
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          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this windscreen claim.",
                "type": "text"
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              {
                "type": "tool-call",
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          {
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                "toolName": "check_policy_status",
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            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with a A$250 excess. This is a straightforward windscreen damage claim—a common, low-complexity claim type. I'll approve the payout net of the excess and route it to fast-track.",
                "type": "text"
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              {
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              {
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          {
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                "toolCallId": "toolu_01V7F1j4oQaPpn6g8gAbtgSA"
              }
            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "Approved A$4,329.73 payout (repair estimate less A$250 excess) and routed CLM-56618 to fast-track for this straightforward windscreen claim.",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-10-27T15:11:14.424Z",
      "latency_ms": 1061,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "bcd1b115348190383c59b08c7701736f6dfa6c21de9fa5813f1b5ebfbeb0ee3b"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Approved A$4,329.73 payout (repair estimate less A$250 excess) and routed CLM-56618 to fast-track for this straightforward windscreen claim."
      },
      "run_id": "sbx-claims-triage-192a8030c83d",
      "status": "success",
      "ts_end": "2026-10-27T15:11:15.485Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-10-27T15:11:15.485Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "00aedc73758eff99d8353c2c7301e8559cea0e3242982a3335e57ef6045e5dc7"
    }
  ]
}