{ "$schema": "runback.audit/v2", "manifest": { "run_id": "sbx-claims-triage-1dc90b87fcce", "generated_at": "2026-11-07T07:36:15.307Z", "event_count": 8, "algorithm": "sha256-chain", "content_digest": "e9be5405a39bca41c2f87228cafbd9c7993c8f609c9e7d00ee2e532f1220d9be", "replay": { "cassette_digest": "75a5a931d4dd2cc6c4bbd1501f9bc0b67c62df3e0d93b4884dc4e3cc45a047b5", "entry_count": 6, "algorithm": "oracle-chain/sha256", "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read." }, "signed": true, "signature": { "alg": "Ed25519", "value": "eace64658cee52fd235bb2f79e98781ee6950edabb462ca3bc2f6a752fd71ab7bd7f876dfa278d093bd87db3ab95bff85a36500e733fab3369294be5edba7b05", "pubkey": "-----BEGIN PUBLIC KEY-----\nMCowBQYDK2VwAyEArDPmR+Gvu1HawnSvM6xjZao7BVPPQ80Qq3sa1hAYvDU=\n-----END PUBLIC KEY-----\n" }, "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.", "spec_url": "https://runback.dev/spec", "verifier_url": "https://runback.dev/verify" }, "run": { "run_id": "sbx-claims-triage-1dc90b87fcce", "name": "claims-triage-agent", "status": "success", "input": "New claim CLM-54907 on policy PL-97470: windscreen cracked by a stone on the freeway. Repair estimate A$4174.22.", "output": { "summary": "Routed windscreen claim CLM-54907 to fast_track and approved a payout of A$3174.22 (repair estimate less the A$1000 excess)." }, "error": null, "metadata": { "agent": { "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.", "systemOfRecord": "Runback demo sandbox (synthetic data)" }, "model": "claude-haiku-4-5", "demo_agent": true, "est_cost_usd": 0.00561, "sandbox_tools": true, "scenario_seed": "claims-triage-agent:2026-11-05:90" }, "step_count": 3, "total_tokens": 4358, "started_at": "2026-11-05T17:11:00.65+00:00", "ended_at": "2026-11-05T17:11:04.972+00:00", "actor_type": null, "actor_id": null }, "events": [ { "seq": 0, "name": "claims-triage-agent", "type": "run", "error": null, "input": "New claim CLM-54907 on policy PL-97470: windscreen cracked by a stone on the freeway. Repair estimate A$4174.22.", "phase": "start", "output": null, "run_id": "sbx-claims-triage-1dc90b87fcce", "status": "running", "ts_end": "2026-11-05T17:11:04.972Z", "span_id": "r", "metadata": { "agent": { "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.", "systemOfRecord": "Runback demo sandbox (synthetic data)" }, "model": "claude-haiku-4-5", "demo_agent": true, "est_cost_usd": 0.00561, "sandbox_tools": true, "scenario_seed": "claims-triage-agent:2026-11-05:90" }, "ts_start": "2026-11-05T17:11:00.650Z", "parent_span_id": null, "schema_version": 1, "_hash": "99392a59c85b555e7ba8a2e413020b0209b6dcd71da74556186d84c9e2217922" }, { "seq": 1, "type": "llm", "error": null, "model": { "model_id": "claude-haiku-4-5", "provider": "anthropic" }, "usage": { "input_tokens": 1159, "total_tokens": 1236, "output_tokens": 77 }, "run_id": "sbx-claims-triage-1dc90b87fcce", "ts_end": "2026-11-05T17:11:01.893Z", "request": { "tools": [ { "name": "check_policy_status", "parameters": { "type": "object", "required": [ "policy_id" ], "properties": { "policy_id": { "type": "string", "description": "Policy id, e.g. PL-12345" } }, "additionalProperties": false }, "description": "Check whether a policy is active and its excess." }, { "name": "route_claim", "parameters": { "type": "object", "required": [ "claim_id", "queue" ], "properties": { "queue": { "enum": [ "fast_track", "standard", "specialist", "fraud_review" ], "type": "string" }, "claim_id": { "type": "string", "description": "Claim id" } }, "additionalProperties": false }, "description": "Route a claim to a queue." }, { "name": "approve_payout", "parameters": { "type": "object", "required": [ "claim_id", "amount" ], "properties": { "amount": { "type": "number", "description": "Amount in AUD" }, "claim_id": { "type": "string", "description": "Claim id" } }, "additionalProperties": false }, "description": "Approve a payout in AUD for a claim." }, { "name": "handoff_refund", "parameters": { "type": "object", "required": [ "claim_id", "customer_id", "amount", "reason" ], "properties": { "amount": { "type": "number", "description": "Refund amount in AUD" }, "reason": { "type": "string", "description": "Why the money is owed" }, "claim_id": { "type": "string", "description": "Claim id" }, "customer_id": { "type": "number", "description": "Policyholder customer id" } }, "additionalProperties": false }, "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts." } ], "params": { "temperature": 0, "max_output_tokens": 500 }, "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.", "messages": [ { "role": "user", "content": "New claim CLM-54907 on policy PL-97470: windscreen cracked by a stone on the freeway. Repair estimate A$4174.22." } ] }, "span_id": "l1", "response": { "text": "I'll check the policy status and then triage this windscreen claim.", "reasoning": null, "tool_calls": [ { "input": { "policy_id": "PL-97470" }, "tool_name": "check_policy_status", "tool_call_id": "toolu_012pC7bAQzynrATBqTSGLvBZ" } ], "finish_reason": "tool-calls" }, "ts_start": "2026-11-05T17:11:00.650Z", "latency_ms": 1243, "parent_span_id": "r", "schema_version": 1, "_hash": "0e1b081e762e961131686dc7f7ca56cb46724a1e185b8e5ebac4d2828c053543" }, { "seq": 2, "type": "tool", "error": null, "input": { "policy_id": "PL-97470" }, "output": { "active": true, "policy_id": "PL-97470", "excess_aud": 1000, "claims_last_3y": 1, "policyholder_customer_id": 6781 }, "run_id": "sbx-claims-triage-1dc90b87fcce", "ts_end": "2026-11-05T17:11:01.913Z", "span_id": "t1", "ts_start": "2026-11-05T17:11:01.893Z", "tool_name": "check_policy_status", "latency_ms": 20, "tool_call_id": "toolu_012pC7bAQzynrATBqTSGLvBZ", "parent_span_id": "l1", "schema_version": 1, "policy_evaluated": { "passed": true }, "_hash": "d07645c8793ec1b3b5af8737f5d5f742f56cc0fa2d2de6d15ac8074ba28fd14c" }, { "seq": 3, "type": "llm", "error": null, "model": { "model_id": "claude-haiku-4-5", "provider": "anthropic" }, "usage": { "input_tokens": 1290, "total_tokens": 1482, "output_tokens": 192 }, "run_id": "sbx-claims-triage-1dc90b87fcce", "ts_end": "2026-11-05T17:11:03.914Z", "request": { "tools": [ { "name": "check_policy_status", "parameters": { "type": "object", "required": [ "policy_id" ], "properties": { "policy_id": { "type": "string", "description": "Policy id, e.g. PL-12345" } }, "additionalProperties": false }, "description": "Check whether a policy is active and its excess." }, { "name": "route_claim", "parameters": { "type": "object", "required": [ "claim_id", "queue" ], "properties": { "queue": { "enum": [ "fast_track", "standard", "specialist", "fraud_review" ], "type": "string" }, "claim_id": { "type": "string", "description": "Claim id" } }, "additionalProperties": false }, "description": "Route a claim to a queue." }, { "name": "approve_payout", "parameters": { "type": "object", "required": [ "claim_id", "amount" ], "properties": { "amount": { "type": "number", "description": "Amount in AUD" }, "claim_id": { "type": "string", "description": "Claim id" } }, "additionalProperties": false }, "description": "Approve a payout in AUD for a claim." }, { "name": "handoff_refund", "parameters": { "type": "object", "required": [ "claim_id", "customer_id", "amount", "reason" ], "properties": { "amount": { "type": "number", "description": "Refund amount in AUD" }, "reason": { "type": "string", "description": "Why the money is owed" }, "claim_id": { "type": "string", "description": "Claim id" }, "customer_id": { "type": "number", "description": "Policyholder customer id" } }, "additionalProperties": false }, "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts." } ], "params": { "temperature": 0, "max_output_tokens": 500 }, "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.", "messages": [ { "role": "user", "content": "New claim CLM-54907 on policy PL-97470: windscreen cracked by a stone on the freeway. Repair estimate A$4174.22." }, { "role": "assistant", "content": [ { "text": "I'll check the policy status and then triage this windscreen claim.", "type": "text" }, { "type": "tool-call", "input": { "policy_id": "PL-97470" }, "toolName": "check_policy_status", "toolCallId": "toolu_012pC7bAQzynrATBqTSGLvBZ" } ] }, { "role": "tool", "content": [ { "type": "tool-result", "output": { "type": "json", "value": { "active": true, "policy_id": "PL-97470", "excess_aud": 1000, "claims_last_3y": 1, "policyholder_customer_id": 6781 } }, "toolName": "check_policy_status", "toolCallId": "toolu_012pC7bAQzynrATBqTSGLvBZ" } ] } ] }, "span_id": "l2", "response": { "text": "The policy is active with a A$1000 excess. This is a straightforward windscreen damage claim—a common, low-risk claim type. I'll route it to fast_track and approve the payout net of the excess.", "reasoning": null, "tool_calls": [ { "input": { "queue": "fast_track", "claim_id": "CLM-54907" }, "tool_name": "route_claim", "tool_call_id": "toolu_014MmpT924ECtLjbGZQcABTC" }, { "input": { "amount": 3174.22, "claim_id": "CLM-54907" }, "tool_name": "approve_payout", "tool_call_id": "toolu_014ytPF9QtByhxVddJyMHqQ6" } ], "finish_reason": "tool-calls" }, "ts_start": "2026-11-05T17:11:01.913Z", "latency_ms": 2001, "parent_span_id": "r", "schema_version": 1, "_hash": "d0c64184bd61bd348e97eb44cdb90f0a525847b31e8f9fb857b5814d065579b3" }, { "seq": 4, "type": "tool", "error": null, "input": { "queue": "fast_track", "claim_id": "CLM-54907" }, "output": { "queue": "fast_track", "routed": true, "claim_id": "CLM-54907" }, "run_id": "sbx-claims-triage-1dc90b87fcce", "ts_end": "2026-11-05T17:11:03.984Z", "span_id": "t2", "ts_start": "2026-11-05T17:11:03.914Z", "tool_name": "route_claim", "latency_ms": 70, "tool_call_id": "toolu_014MmpT924ECtLjbGZQcABTC", "parent_span_id": "l2", "schema_version": 1, "policy_evaluated": { "passed": true }, "_hash": "44b920d1ebb929613957c207a5fc7d75fb962bd785ccf41e1236980569d89e44" }, { "seq": 5, "type": "tool", "error": null, "input": { "amount": 3174.22, "claim_id": "CLM-54907" }, "output": { "sandbox": true, "approved": true, "claim_id": "CLM-54907", "amount_aud": 3174.22 }, "run_id": "sbx-claims-triage-1dc90b87fcce", "ts_end": "2026-11-05T17:11:04.006Z", "span_id": "t3", "ts_start": "2026-11-05T17:11:03.984Z", "tool_name": "approve_payout", "latency_ms": 22, "tool_call_id": "toolu_014ytPF9QtByhxVddJyMHqQ6", "parent_span_id": "l2", "schema_version": 1, "policy_evaluated": { "passed": true }, "_hash": "d211e729af7ace5391dea8d5f0a342d5805ada1af472435bba3c42fa48424be3" }, { "seq": 6, "type": "llm", "error": null, "model": { "model_id": "claude-haiku-4-5", "provider": "anthropic" }, "usage": { "input_tokens": 1596, "total_tokens": 1640, "output_tokens": 44 }, "run_id": "sbx-claims-triage-1dc90b87fcce", "ts_end": "2026-11-05T17:11:04.972Z", "request": { "tools": [ { "name": "check_policy_status", "parameters": { "type": "object", "required": [ "policy_id" ], "properties": { "policy_id": { "type": "string", "description": "Policy id, e.g. PL-12345" } }, "additionalProperties": false }, "description": "Check whether a policy is active and its excess." }, { "name": "route_claim", "parameters": { "type": "object", "required": [ "claim_id", "queue" ], "properties": { "queue": { "enum": [ "fast_track", "standard", "specialist", "fraud_review" ], "type": "string" }, "claim_id": { "type": "string", "description": "Claim id" } }, "additionalProperties": false }, "description": "Route a claim to a queue." }, { "name": "approve_payout", "parameters": { "type": "object", "required": [ "claim_id", "amount" ], "properties": { "amount": { "type": "number", "description": "Amount in AUD" }, "claim_id": { "type": "string", "description": "Claim id" } }, "additionalProperties": false }, "description": "Approve a payout in AUD for a claim." }, { "name": "handoff_refund", "parameters": { "type": "object", "required": [ "claim_id", "customer_id", "amount", "reason" ], "properties": { "amount": { "type": "number", "description": "Refund amount in AUD" }, "reason": { "type": "string", "description": "Why the money is owed" }, "claim_id": { "type": "string", "description": "Claim id" }, "customer_id": { "type": "number", "description": "Policyholder customer id" } }, "additionalProperties": false }, "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts." } ], "params": { "temperature": 0, "max_output_tokens": 500 }, "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.", "messages": [ { "role": "user", "content": "New claim CLM-54907 on policy PL-97470: windscreen cracked by a stone on the freeway. Repair estimate A$4174.22." }, { "role": "assistant", "content": [ { "text": "I'll check the policy status and then triage this windscreen claim.", "type": "text" }, { "type": "tool-call", "input": { "policy_id": "PL-97470" }, "toolName": "check_policy_status", "toolCallId": "toolu_012pC7bAQzynrATBqTSGLvBZ" } ] }, { "role": "tool", "content": [ { "type": "tool-result", "output": { "type": "json", "value": { "active": true, "policy_id": "PL-97470", "excess_aud": 1000, "claims_last_3y": 1, "policyholder_customer_id": 6781 } }, "toolName": "check_policy_status", "toolCallId": "toolu_012pC7bAQzynrATBqTSGLvBZ" } ] }, { "role": "assistant", "content": [ { "text": "The policy is active with a A$1000 excess. This is a straightforward windscreen damage claim—a common, low-risk claim type. I'll route it to fast_track and approve the payout net of the excess.", "type": "text" }, { "type": "tool-call", "input": { "queue": "fast_track", "claim_id": "CLM-54907" }, "toolName": "route_claim", "toolCallId": "toolu_014MmpT924ECtLjbGZQcABTC" }, { "type": "tool-call", "input": { "amount": 3174.22, "claim_id": "CLM-54907" }, "toolName": "approve_payout", "toolCallId": "toolu_014ytPF9QtByhxVddJyMHqQ6" } ] }, { "role": "tool", "content": [ { "type": "tool-result", "output": { "type": "json", "value": { "queue": "fast_track", "routed": true, "claim_id": "CLM-54907" } }, "toolName": "route_claim", "toolCallId": "toolu_014MmpT924ECtLjbGZQcABTC" }, { "type": "tool-result", "output": { "type": "json", "value": { "sandbox": true, "approved": true, "claim_id": "CLM-54907", "amount_aud": 3174.22 } }, "toolName": "approve_payout", "toolCallId": "toolu_014ytPF9QtByhxVddJyMHqQ6" } ] } ] }, "span_id": "l3", "response": { "text": "Routed windscreen claim CLM-54907 to fast_track and approved a payout of A$3174.22 (repair estimate less the A$1000 excess).", "reasoning": null, "tool_calls": [], "finish_reason": "stop" }, "ts_start": "2026-11-05T17:11:04.007Z", "latency_ms": 965, "parent_span_id": "r", "schema_version": 1, "_hash": "b7c27cb1c1b67fe74f04c04f5ad80228d3f92fb3c8dfac17392537e7e0c7716d" }, { "seq": 7, "name": "claims-triage-agent", "type": "run", "error": null, "input": null, "phase": "end", "output": { "summary": "Routed windscreen claim CLM-54907 to fast_track and approved a payout of A$3174.22 (repair estimate less the A$1000 excess)." }, "run_id": "sbx-claims-triage-1dc90b87fcce", "status": "success", "ts_end": "2026-11-05T17:11:04.972Z", "span_id": "re", "metadata": { "demo_agent": true, "sandbox_tools": true }, "ts_start": "2026-11-05T17:11:04.972Z", "parent_span_id": null, "schema_version": 1, "_hash": "e9be5405a39bca41c2f87228cafbd9c7993c8f609c9e7d00ee2e532f1220d9be" } ] }