{
  "$schema": "runback.audit/v2",
  "manifest": {
    "run_id": "sbx-claims-triage-2427e0740e4b",
    "generated_at": "2026-11-07T07:36:21.704Z",
    "event_count": 7,
    "algorithm": "sha256-chain",
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      "algorithm": "oracle-chain/sha256",
      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
    "signed": true,
    "signature": {
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    },
    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
  },
  "run": {
    "run_id": "sbx-claims-triage-2427e0740e4b",
    "name": "claims-triage-agent",
    "status": "success",
    "input": "New claim CLM-85548 on policy PL-28496: laptop stolen from a parked car. Repair estimate A$6217.58.",
    "output": {
      "summary": "I've verified the policy is active and routed claim CLM-85548 to the specialist queue for investigation of the theft circumstances and claim history."
    },
    "error": null,
    "metadata": {
      "agent": {
        "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
        "systemOfRecord": "Runback demo sandbox (synthetic data)"
      },
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    "total_tokens": 4153,
    "started_at": "2026-11-06T17:10:53.347+00:00",
    "ended_at": "2026-11-06T17:10:57.646+00:00",
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    "actor_id": null
  },
  "events": [
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      "seq": 0,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": "New claim CLM-85548 on policy PL-28496: laptop stolen from a parked car. Repair estimate A$6217.58.",
      "phase": "start",
      "output": null,
      "run_id": "sbx-claims-triage-2427e0740e4b",
      "status": "running",
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      "metadata": {
        "agent": {
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          "systemOfRecord": "Runback demo sandbox (synthetic data)"
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    {
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        "provider": "anthropic"
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      },
      "run_id": "sbx-claims-triage-2427e0740e4b",
      "ts_end": "2026-11-06T17:10:54.683Z",
      "request": {
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            "parameters": {
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                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
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                    "specialist",
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                },
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                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
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                  "description": "Claim id"
                },
                "customer_id": {
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                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
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          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
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          }
        ]
      },
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      "response": {
        "text": "I'll check the policy status first, then triage this claim.",
        "reasoning": null,
        "tool_calls": [
          {
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        "finish_reason": "tool-calls"
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    },
    {
      "seq": 2,
      "type": "tool",
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      "input": {
        "policy_id": "PL-28496"
      },
      "output": {
        "active": true,
        "policy_id": "PL-28496",
        "excess_aud": 750,
        "claims_last_3y": 3,
        "policyholder_customer_id": 4329
      },
      "run_id": "sbx-claims-triage-2427e0740e4b",
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    {
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      "request": {
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                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
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                "queue"
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            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
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                "amount"
              ],
              "properties": {
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                  "description": "Amount in AUD"
                },
                "claim_id": {
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                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
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              "required": [
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                "customer_id",
                "amount",
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              ],
              "properties": {
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                  "description": "Refund amount in AUD"
                },
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                "claim_id": {
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                  "description": "Claim id"
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              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-85548 on policy PL-28496: laptop stolen from a parked car. Repair estimate A$6217.58."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status first, then triage this claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
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                },
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            ]
          }
        ]
      },
      "span_id": "l2",
      "response": {
        "text": "The policy is active with an A$750 excess. This is a theft claim with a repair estimate of A$6217.58, and the policyholder has 3 claims in the last 3 years. Given the theft circumstances and claims history, this warrants specialist review rather than fast-track processing.",
        "reasoning": null,
        "tool_calls": [
          {
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            },
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        ],
        "finish_reason": "tool-calls"
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      "input": {
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        "routed": true,
        "claim_id": "CLM-85548"
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      "run_id": "sbx-claims-triage-2427e0740e4b",
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    {
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      "run_id": "sbx-claims-triage-2427e0740e4b",
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      "request": {
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            "parameters": {
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            },
            "description": "Check whether a policy is active and its excess."
          },
          {
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                "claim_id": {
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              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
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          {
            "name": "approve_payout",
            "parameters": {
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              "required": [
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                "amount"
              ],
              "properties": {
                "amount": {
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                  "description": "Amount in AUD"
                },
                "claim_id": {
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                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
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            "parameters": {
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              "required": [
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                "customer_id",
                "amount",
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              "properties": {
                "amount": {
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                  "description": "Refund amount in AUD"
                },
                "reason": {
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                "claim_id": {
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            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        ],
        "params": {
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        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-85548 on policy PL-28496: laptop stolen from a parked car. Repair estimate A$6217.58."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status first, then triage this claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
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                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_0168NTxj6JkXi4HoZGoeR1wL"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
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                "output": {
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                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_0168NTxj6JkXi4HoZGoeR1wL"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with an A$750 excess. This is a theft claim with a repair estimate of A$6217.58, and the policyholder has 3 claims in the last 3 years. Given the theft circumstances and claims history, this warrants specialist review rather than fast-track processing.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "queue": "specialist",
                  "claim_id": "CLM-85548"
                },
                "toolName": "route_claim",
                "toolCallId": "toolu_018YePDrGR16FJ5uXT17f7EG"
              }
            ]
          },
          {
            "role": "tool",
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                "output": {
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                    "routed": true,
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                },
                "toolName": "route_claim",
                "toolCallId": "toolu_018YePDrGR16FJ5uXT17f7EG"
              }
            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "I've verified the policy is active and routed claim CLM-85548 to the specialist queue for investigation of the theft circumstances and claim history.",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
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    {
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      "name": "claims-triage-agent",
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      "phase": "end",
      "output": {
        "summary": "I've verified the policy is active and routed claim CLM-85548 to the specialist queue for investigation of the theft circumstances and claim history."
      },
      "run_id": "sbx-claims-triage-2427e0740e4b",
      "status": "success",
      "ts_end": "2026-11-06T17:10:57.646Z",
      "span_id": "re",
      "metadata": {
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        "sandbox_tools": true
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}