{
  "$schema": "runback.audit/v2",
  "manifest": {
    "run_id": "sbx-claims-triage-25b08dc18b26",
    "generated_at": "2026-11-07T07:36:20.603Z",
    "event_count": 8,
    "algorithm": "sha256-chain",
    "content_digest": "ca5bea233537355e97e6feb3ac67551db21a53d0ae4f137d8af13c6baaed4620",
    "replay": {
      "cassette_digest": "a85c8152db535d27a0a35873e11fcb23eacd1f40bd92ef2b43bb1fafceb7dc8d",
      "entry_count": 6,
      "algorithm": "oracle-chain/sha256",
      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
    "signed": true,
    "signature": {
      "alg": "Ed25519",
      "value": "277a91bd8acdaeed58200de8d155b54b24cfd6e6eebd1455cd5435f9df34ae3c14ea0fd0bc998c5f8eece9a6890635b33c00db42ec90dad277dca8c2a81b7705",
      "pubkey": "-----BEGIN PUBLIC KEY-----\nMCowBQYDK2VwAyEArDPmR+Gvu1HawnSvM6xjZao7BVPPQ80Qq3sa1hAYvDU=\n-----END PUBLIC KEY-----\n"
    },
    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
  },
  "run": {
    "run_id": "sbx-claims-triage-25b08dc18b26",
    "name": "claims-triage-agent",
    "status": "success",
    "input": "New claim CLM-69249 on policy PL-50836: storm brought a tree down onto the back fence. Repair estimate A$4484.55.",
    "output": {
      "summary": "Routed claim CLM-69249 to fast_track and approved a payout of A$3,984.55 (repair estimate of A$4,484.55 less the A$500 excess)."
    },
    "error": null,
    "metadata": {
      "agent": {
        "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
        "systemOfRecord": "Runback demo sandbox (synthetic data)"
      },
      "model": "claude-haiku-4-5",
      "demo_agent": true,
      "est_cost_usd": 0.005582,
      "sandbox_tools": true,
      "scenario_seed": "claims-triage-agent:2026-10-27:26"
    },
    "step_count": 3,
    "total_tokens": 4338,
    "started_at": "2026-10-27T04:11:05.544+00:00",
    "ended_at": "2026-10-27T04:11:09.893+00:00",
    "actor_type": null,
    "actor_id": null
  },
  "events": [
    {
      "seq": 0,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": "New claim CLM-69249 on policy PL-50836: storm brought a tree down onto the back fence. Repair estimate A$4484.55.",
      "phase": "start",
      "output": null,
      "run_id": "sbx-claims-triage-25b08dc18b26",
      "status": "running",
      "ts_end": "2026-10-27T04:11:09.893Z",
      "span_id": "r",
      "metadata": {
        "agent": {
          "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
          "systemOfRecord": "Runback demo sandbox (synthetic data)"
        },
        "model": "claude-haiku-4-5",
        "demo_agent": true,
        "est_cost_usd": 0.005582,
        "sandbox_tools": true,
        "scenario_seed": "claims-triage-agent:2026-10-27:26"
      },
      "ts_start": "2026-10-27T04:11:05.544Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "a49b824f5104ac698dd53d9e8f3bfd6f820f7976a2584353ee85bf0b4bf869a8"
    },
    {
      "seq": 1,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "claude-haiku-4-5",
        "provider": "anthropic"
      },
      "usage": {
        "input_tokens": 1157,
        "total_tokens": 1233,
        "output_tokens": 76
      },
      "run_id": "sbx-claims-triage-25b08dc18b26",
      "ts_end": "2026-10-27T04:11:06.643Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-69249 on policy PL-50836: storm brought a tree down onto the back fence. Repair estimate A$4484.55."
          }
        ]
      },
      "span_id": "l1",
      "response": {
        "text": "I'll check the policy status and then route this claim appropriately.",
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "policy_id": "PL-50836"
            },
            "tool_name": "check_policy_status",
            "tool_call_id": "toolu_01D4jxSKgrFMhpktQxkJQmFA"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-10-27T04:11:05.544Z",
      "latency_ms": 1099,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "d82420dbdc95dbb6fdf991004df2c3ad8286720018c72a315a68b0a74f913854"
    },
    {
      "seq": 2,
      "type": "tool",
      "error": null,
      "input": {
        "policy_id": "PL-50836"
      },
      "output": {
        "active": true,
        "policy_id": "PL-50836",
        "excess_aud": 500,
        "claims_last_3y": 2,
        "policyholder_customer_id": 8220
      },
      "run_id": "sbx-claims-triage-25b08dc18b26",
      "ts_end": "2026-10-27T04:11:06.696Z",
      "span_id": "t1",
      "ts_start": "2026-10-27T04:11:06.643Z",
      "tool_name": "check_policy_status",
      "latency_ms": 53,
      "tool_call_id": "toolu_01D4jxSKgrFMhpktQxkJQmFA",
      "parent_span_id": "l1",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "66eaa5b20a7a05eb7912d6229b0a76ede1bb6bbc216874a71b83379e0df2148b"
    },
    {
      "seq": 3,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "claude-haiku-4-5",
        "provider": "anthropic"
      },
      "usage": {
        "input_tokens": 1286,
        "total_tokens": 1470,
        "output_tokens": 184
      },
      "run_id": "sbx-claims-triage-25b08dc18b26",
      "ts_end": "2026-10-27T04:11:08.660Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-69249 on policy PL-50836: storm brought a tree down onto the back fence. Repair estimate A$4484.55."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then route this claim appropriately.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-50836"
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01D4jxSKgrFMhpktQxkJQmFA"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-50836",
                    "excess_aud": 500,
                    "claims_last_3y": 2,
                    "policyholder_customer_id": 8220
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01D4jxSKgrFMhpktQxkJQmFA"
              }
            ]
          }
        ]
      },
      "span_id": "l2",
      "response": {
        "text": "The policy is active with a $500 excess. This is a straightforward property damage claim from a weather event. I'll route it to fast_track and approve the payout net of the excess.",
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "queue": "fast_track",
              "claim_id": "CLM-69249"
            },
            "tool_name": "route_claim",
            "tool_call_id": "toolu_01QKBjXNtUR4XQb7uQCUKjBz"
          },
          {
            "input": {
              "amount": 3984.55,
              "claim_id": "CLM-69249"
            },
            "tool_name": "approve_payout",
            "tool_call_id": "toolu_01A6pkahhWmz16hxmQbwsM7Q"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-10-27T04:11:06.696Z",
      "latency_ms": 1964,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "d5b28c01f4c795cd32d58d758bc5e383d6b5594fa38df88bf5d472202737b7ac"
    },
    {
      "seq": 4,
      "type": "tool",
      "error": null,
      "input": {
        "queue": "fast_track",
        "claim_id": "CLM-69249"
      },
      "output": {
        "queue": "fast_track",
        "routed": true,
        "claim_id": "CLM-69249"
      },
      "run_id": "sbx-claims-triage-25b08dc18b26",
      "ts_end": "2026-10-27T04:11:08.686Z",
      "span_id": "t2",
      "ts_start": "2026-10-27T04:11:08.660Z",
      "tool_name": "route_claim",
      "latency_ms": 26,
      "tool_call_id": "toolu_01QKBjXNtUR4XQb7uQCUKjBz",
      "parent_span_id": "l2",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "8fd3ae35700bb45f474b1063228edf17b09b40d08ee6205100cc4422cad88695"
    },
    {
      "seq": 5,
      "type": "tool",
      "error": null,
      "input": {
        "amount": 3984.55,
        "claim_id": "CLM-69249"
      },
      "output": {
        "sandbox": true,
        "approved": true,
        "claim_id": "CLM-69249",
        "amount_aud": 3984.55
      },
      "run_id": "sbx-claims-triage-25b08dc18b26",
      "ts_end": "2026-10-27T04:11:08.825Z",
      "span_id": "t3",
      "ts_start": "2026-10-27T04:11:08.686Z",
      "tool_name": "approve_payout",
      "latency_ms": 139,
      "tool_call_id": "toolu_01A6pkahhWmz16hxmQbwsM7Q",
      "parent_span_id": "l2",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "d8c29a166720efa1e8ab9074a2a7380f99f5ce87ffb3caaa6beacf0dd49fb9a8"
    },
    {
      "seq": 6,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "claude-haiku-4-5",
        "provider": "anthropic"
      },
      "usage": {
        "input_tokens": 1584,
        "total_tokens": 1635,
        "output_tokens": 51
      },
      "run_id": "sbx-claims-triage-25b08dc18b26",
      "ts_end": "2026-10-27T04:11:09.893Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-69249 on policy PL-50836: storm brought a tree down onto the back fence. Repair estimate A$4484.55."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then route this claim appropriately.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-50836"
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01D4jxSKgrFMhpktQxkJQmFA"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-50836",
                    "excess_aud": 500,
                    "claims_last_3y": 2,
                    "policyholder_customer_id": 8220
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01D4jxSKgrFMhpktQxkJQmFA"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with a $500 excess. This is a straightforward property damage claim from a weather event. I'll route it to fast_track and approve the payout net of the excess.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "queue": "fast_track",
                  "claim_id": "CLM-69249"
                },
                "toolName": "route_claim",
                "toolCallId": "toolu_01QKBjXNtUR4XQb7uQCUKjBz"
              },
              {
                "type": "tool-call",
                "input": {
                  "amount": 3984.55,
                  "claim_id": "CLM-69249"
                },
                "toolName": "approve_payout",
                "toolCallId": "toolu_01A6pkahhWmz16hxmQbwsM7Q"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "queue": "fast_track",
                    "routed": true,
                    "claim_id": "CLM-69249"
                  }
                },
                "toolName": "route_claim",
                "toolCallId": "toolu_01QKBjXNtUR4XQb7uQCUKjBz"
              },
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "sandbox": true,
                    "approved": true,
                    "claim_id": "CLM-69249",
                    "amount_aud": 3984.55
                  }
                },
                "toolName": "approve_payout",
                "toolCallId": "toolu_01A6pkahhWmz16hxmQbwsM7Q"
              }
            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "Routed claim CLM-69249 to fast_track and approved a payout of A$3,984.55 (repair estimate of A$4,484.55 less the A$500 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-10-27T04:11:08.825Z",
      "latency_ms": 1068,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "fb4741789661a9623b78870bb24c3802df20d64346122d82a295fc9068c6c1d5"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed claim CLM-69249 to fast_track and approved a payout of A$3,984.55 (repair estimate of A$4,484.55 less the A$500 excess)."
      },
      "run_id": "sbx-claims-triage-25b08dc18b26",
      "status": "success",
      "ts_end": "2026-10-27T04:11:09.893Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-10-27T04:11:09.893Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "ca5bea233537355e97e6feb3ac67551db21a53d0ae4f137d8af13c6baaed4620"
    }
  ]
}