{
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    "verifier_url": "https://runback.dev/verify"
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            "description": "Approve a payout in AUD for a claim."
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
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            "role": "assistant",
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                "text": "I'll check the policy status and then route this claim appropriately.",
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                "text": "The policy is active with a $250 excess. This is a straightforward property damage claim from a weather event with no recent claims history, so I'll route it to fast_track and approve the payout net of the excess.",
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      "span_id": "l3",
      "response": {
        "text": "Routed claim CLM-88235 to fast_track and approved a payout of A$4,128.47 (repair estimate of A$4,378.47 less the A$250 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-10-26T12:11:01.567Z",
      "latency_ms": 1030,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "b7bf9d7a8952e598992394c54091775d618fbc6b38ae0f3d956007d08611f126"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed claim CLM-88235 to fast_track and approved a payout of A$4,128.47 (repair estimate of A$4,378.47 less the A$250 excess)."
      },
      "run_id": "sbx-claims-triage-356a8209fb6f",
      "status": "success",
      "ts_end": "2026-10-26T12:11:02.597Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-10-26T12:11:02.597Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "2b53a49de1225e2812c8765f6f46076c6afe78fd15751a302f5beb2388345c08"
    }
  ]
}