{
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            "role": "assistant",
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            "description": "Approve a payout in AUD for a claim."
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            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
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          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this claim.",
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              },
              {
                "type": "tool-call",
                "input": {
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                },
                "toolName": "check_policy_status",
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          {
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                },
                "toolName": "check_policy_status",
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            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with a $250 excess. This is a straightforward hail damage claim with repair estimates provided. I'll route it to fast_track and approve the payout net of the excess.",
                "type": "text"
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              {
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              {
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      },
      "span_id": "l3",
      "response": {
        "text": "Routed hail damage claim CLM-82870 to fast_track and approved payout of A$3,213.61 (repair estimate less $250 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-10-28T11:11:14.006Z",
      "latency_ms": 928,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "570c92c7b5633426dfbf38d9bfa07fe7d84ebf6a3f443dee92ba52b63f17feda"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed hail damage claim CLM-82870 to fast_track and approved payout of A$3,213.61 (repair estimate less $250 excess)."
      },
      "run_id": "sbx-claims-triage-3626149a6015",
      "status": "success",
      "ts_end": "2026-10-28T11:11:14.934Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-10-28T11:11:14.934Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "2b5dce6f499030a1e3ece07e44a34e0b38545b6654522301811745ab62346bc2"
    }
  ]
}