{
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    "verifier_url": "https://runback.dev/verify"
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    "input": "New claim CLM-86303 on policy PL-77403: hail damage to roof and car bonnet. Repair estimate A$2345.86.",
    "output": {
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    },
    "error": null,
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              },
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            },
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          },
          {
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                "queue"
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              },
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          },
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        ]
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        "text": "I'll check the policy status and then triage this claim.",
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        "claims_last_3y": 1,
        "policyholder_customer_id": 3383
      },
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              },
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            },
            "description": "Check whether a policy is active and its excess."
          },
          {
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                "queue"
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                "amount"
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              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
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          {
            "role": "user",
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          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
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      "response": {
        "text": "The policy is active with a $250 excess. This is a straightforward hail damage claim with repair estimates provided. I'll route it to fast_track and approve the payout net of the excess.",
        "reasoning": null,
        "tool_calls": [
          {
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    {
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            "description": "Route a claim to a queue."
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          {
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              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
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              "required": [
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                "customer_id",
                "amount",
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              "properties": {
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                  "type": "number",
                  "description": "Refund amount in AUD"
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                "reason": {
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              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-86303 on policy PL-77403: hail damage to roof and car bonnet. Repair estimate A$2345.86."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-77403"
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01FWnjoHxXh2FkLAYWGEEBod"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
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                    "excess_aud": 250,
                    "claims_last_3y": 1,
                    "policyholder_customer_id": 3383
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01FWnjoHxXh2FkLAYWGEEBod"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with a $250 excess. This is a straightforward hail damage claim with repair estimates provided. I'll route it to fast_track and approve the payout net of the excess.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
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                "toolName": "route_claim",
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              },
              {
                "type": "tool-call",
                "input": {
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                "toolName": "approve_payout",
                "toolCallId": "toolu_01J11CY6swhbPSDgDLu5NXqS"
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          {
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                },
                "toolName": "route_claim",
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              {
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                  "value": {
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                "toolName": "approve_payout",
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            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "Routed hail damage claim CLM-86303 to fast_track and approved a payout of A$2,095.86 (repair estimate less the $250 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-11-05T09:11:05.039Z",
      "latency_ms": 885,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "92032596c71425a6f1e9354f1278d99e6868cdd966f4b1f3615accdd3e68b4a2"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed hail damage claim CLM-86303 to fast_track and approved a payout of A$2,095.86 (repair estimate less the $250 excess)."
      },
      "run_id": "sbx-claims-triage-41985b5e2e47",
      "status": "success",
      "ts_end": "2026-11-05T09:11:05.924Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-11-05T09:11:05.924Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "77760a796223beeb8824ef3f210e24a5b355928ecd266e93300cb15b6ba18015"
    }
  ]
}