{
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    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
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    "verifier_url": "https://runback.dev/verify"
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    "input": "New claim CLM-73347 on policy PL-41490: burst pipe in the kitchen, water damage to flooring. Repair estimate A$1416.72.",
    "output": {
      "summary": "Routed claim CLM-73347 to fast_track and approved a payout of A$666.72 (repair estimate A$1416.72 less the A$750 excess)."
    },
    "error": null,
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              },
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            },
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                "queue"
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            },
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          }
        ]
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        "claims_last_3y": 2,
        "policyholder_customer_id": 6631
      },
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            },
            "description": "Check whether a policy is active and its excess."
          },
          {
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              },
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            "description": "Approve a payout in AUD for a claim."
          },
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          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then route this claim appropriately.",
                "type": "text"
              },
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      },
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      "response": {
        "text": "The policy is active with an A$750 excess. This is a straightforward water damage claim with a repair estimate of A$1416.72. After deducting the excess, the payout would be A$666.72. I'll route this to fast_track and approve the payout.",
        "reasoning": null,
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            },
            "description": "Check whether a policy is active and its excess."
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          {
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            "description": "Route a claim to a queue."
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          {
            "name": "approve_payout",
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              "properties": {
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                "claim_id": {
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                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
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                "customer_id",
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                "reason": {
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            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
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            "role": "user",
            "content": "New claim CLM-73347 on policy PL-41490: burst pipe in the kitchen, water damage to flooring. Repair estimate A$1416.72."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then route this claim appropriately.",
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              },
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                "input": {
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                    "policyholder_customer_id": 6631
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                "toolName": "check_policy_status",
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          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with an A$750 excess. This is a straightforward water damage claim with a repair estimate of A$1416.72. After deducting the excess, the payout would be A$666.72. I'll route this to fast_track and approve the payout.",
                "type": "text"
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              {
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                "toolCallId": "toolu_01YV8gc8fQqqNvaqc5iFtmPH"
              }
            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "Routed claim CLM-73347 to fast_track and approved a payout of A$666.72 (repair estimate A$1416.72 less the A$750 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-11-06T06:11:03.559Z",
      "latency_ms": 1056,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "9ca94826c7088c4b238203f1275470cf6485ea0d1a62429c08753dc12773922f"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed claim CLM-73347 to fast_track and approved a payout of A$666.72 (repair estimate A$1416.72 less the A$750 excess)."
      },
      "run_id": "sbx-claims-triage-4ea0a30a3188",
      "status": "success",
      "ts_end": "2026-11-06T06:11:04.615Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-11-06T06:11:04.615Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "5178984cbc81c44410efc910c001a4bf5a324bbd0849804e804a0a6e09248e74"
    }
  ]
}