{
  "$schema": "runback.audit/v2",
  "manifest": {
    "run_id": "sbx-claims-triage-5ee624186ee2",
    "generated_at": "2026-11-07T07:36:18.169Z",
    "event_count": 9,
    "algorithm": "sha256-chain",
    "content_digest": "f275e5a4a9cca9c39ed9221f6b4cf72f992a2650d1a92b4e2979e2100b34d6f3",
    "replay": {
      "cassette_digest": "9f8cbcaed697ed0aea360d0ed406589e4384d0e4e22e5b1c5c11ddb897aecd8d",
      "entry_count": 7,
      "algorithm": "oracle-chain/sha256",
      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
    "signed": true,
    "signature": {
      "alg": "Ed25519",
      "value": "db8aa5c7ad2a3c90f3952960543b8de83fc8c457d72347f911357c7343ba346c0fa893353a4518efe1bd84e04838b464ae53cbe9e0e43f065bc6875283ad0105",
      "pubkey": "-----BEGIN PUBLIC KEY-----\nMCowBQYDK2VwAyEArDPmR+Gvu1HawnSvM6xjZao7BVPPQ80Qq3sa1hAYvDU=\n-----END PUBLIC KEY-----\n"
    },
    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
  },
  "run": {
    "run_id": "sbx-claims-triage-5ee624186ee2",
    "name": "claims-triage-agent",
    "status": "success",
    "input": "New claim CLM-91444 on policy PL-82895: burst pipe in the kitchen, water damage to flooring. Repair estimate A$1991.97.",
    "output": {
      "summary": "I checked the policy status, routed the claim to fast track, and approved a payout of A$1741.97 for the claim."
    },
    "error": null,
    "metadata": {
      "agent": {
        "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
        "systemOfRecord": "Runback demo sandbox (synthetic data)"
      },
      "model": "gpt-4o-mini",
      "demo_agent": true,
      "est_cost_usd": 0.000349,
      "sandbox_tools": true,
      "scenario_seed": "claims-triage-agent:2026-10-29:18"
    },
    "step_count": 4,
    "total_tokens": 2017,
    "started_at": "2026-10-29T03:10:54.815+00:00",
    "ended_at": "2026-10-29T03:11:01.222+00:00",
    "actor_type": null,
    "actor_id": null
  },
  "events": [
    {
      "seq": 0,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": "New claim CLM-91444 on policy PL-82895: burst pipe in the kitchen, water damage to flooring. Repair estimate A$1991.97.",
      "phase": "start",
      "output": null,
      "run_id": "sbx-claims-triage-5ee624186ee2",
      "status": "running",
      "ts_end": "2026-10-29T03:11:01.222Z",
      "span_id": "r",
      "metadata": {
        "agent": {
          "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
          "systemOfRecord": "Runback demo sandbox (synthetic data)"
        },
        "model": "gpt-4o-mini",
        "demo_agent": true,
        "est_cost_usd": 0.000349,
        "sandbox_tools": true,
        "scenario_seed": "claims-triage-agent:2026-10-29:18"
      },
      "ts_start": "2026-10-29T03:10:54.815Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "50b9dbc408cf92e839ca75c9851468897856b429c2c2f833c9ec396498715dc0"
    },
    {
      "seq": 1,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "gpt-4o-mini",
        "provider": "openai"
      },
      "usage": {
        "input_tokens": 391,
        "total_tokens": 411,
        "output_tokens": 20
      },
      "run_id": "sbx-claims-triage-5ee624186ee2",
      "ts_end": "2026-10-29T03:10:56.158Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-91444 on policy PL-82895: burst pipe in the kitchen, water damage to flooring. Repair estimate A$1991.97."
          }
        ]
      },
      "span_id": "l1",
      "response": {
        "text": null,
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "policy_id": "PL-82895"
            },
            "tool_name": "check_policy_status",
            "tool_call_id": "call_hhdd9YWCP4MhtjKLkMywSJDt"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-10-29T03:10:54.815Z",
      "latency_ms": 1343,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "cd2e37fc62152f14985b47687032ec810c2810edb3bd04bec657c3b4525ea95f"
    },
    {
      "seq": 2,
      "type": "tool",
      "error": null,
      "input": {
        "policy_id": "PL-82895"
      },
      "output": {
        "active": true,
        "policy_id": "PL-82895",
        "excess_aud": 250,
        "claims_last_3y": 0,
        "policyholder_customer_id": 2408
      },
      "run_id": "sbx-claims-triage-5ee624186ee2",
      "ts_end": "2026-10-29T03:10:56.419Z",
      "span_id": "t1",
      "ts_start": "2026-10-29T03:10:56.158Z",
      "tool_name": "check_policy_status",
      "latency_ms": 261,
      "tool_call_id": "call_hhdd9YWCP4MhtjKLkMywSJDt",
      "parent_span_id": "l1",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "04257efc4e0cf05e912b7f927eb772f9df01469dcc8248a64166d70b29e3ceb8"
    },
    {
      "seq": 3,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "gpt-4o-mini",
        "provider": "openai"
      },
      "usage": {
        "input_tokens": 453,
        "total_tokens": 478,
        "output_tokens": 25
      },
      "run_id": "sbx-claims-triage-5ee624186ee2",
      "ts_end": "2026-10-29T03:10:57.942Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-91444 on policy PL-82895: burst pipe in the kitchen, water damage to flooring. Repair estimate A$1991.97."
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-82895"
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_hhdd9YWCP4MhtjKLkMywSJDt"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-82895",
                    "excess_aud": 250,
                    "claims_last_3y": 0,
                    "policyholder_customer_id": 2408
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_hhdd9YWCP4MhtjKLkMywSJDt"
              }
            ]
          }
        ]
      },
      "span_id": "l2",
      "response": {
        "text": null,
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "queue": "fast_track",
              "claim_id": "CLM-91444"
            },
            "tool_name": "route_claim",
            "tool_call_id": "call_DUMoHdKTU77UF3joPcPK9gPo"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-10-29T03:10:56.419Z",
      "latency_ms": 1523,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "e8f610707559f5872fa8b0d644f459822d509f3d788fdddaaecd04b8eb116c1f"
    },
    {
      "seq": 4,
      "type": "tool",
      "error": null,
      "input": {
        "queue": "fast_track",
        "claim_id": "CLM-91444"
      },
      "output": {
        "queue": "fast_track",
        "routed": true,
        "claim_id": "CLM-91444"
      },
      "run_id": "sbx-claims-triage-5ee624186ee2",
      "ts_end": "2026-10-29T03:10:57.973Z",
      "span_id": "t2",
      "ts_start": "2026-10-29T03:10:57.942Z",
      "tool_name": "route_claim",
      "latency_ms": 31,
      "tool_call_id": "call_DUMoHdKTU77UF3joPcPK9gPo",
      "parent_span_id": "l2",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "c13166034f60f5ee36a25d68fbb2867138a5a526f56a9544499afdb1c1d3721b"
    },
    {
      "seq": 5,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "gpt-4o-mini",
        "provider": "openai"
      },
      "usage": {
        "input_tokens": 503,
        "total_tokens": 532,
        "output_tokens": 29
      },
      "run_id": "sbx-claims-triage-5ee624186ee2",
      "ts_end": "2026-10-29T03:10:59.656Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-91444 on policy PL-82895: burst pipe in the kitchen, water damage to flooring. Repair estimate A$1991.97."
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-82895"
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_hhdd9YWCP4MhtjKLkMywSJDt"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-82895",
                    "excess_aud": 250,
                    "claims_last_3y": 0,
                    "policyholder_customer_id": 2408
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_hhdd9YWCP4MhtjKLkMywSJDt"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "queue": "fast_track",
                  "claim_id": "CLM-91444"
                },
                "toolName": "route_claim",
                "toolCallId": "call_DUMoHdKTU77UF3joPcPK9gPo"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "queue": "fast_track",
                    "routed": true,
                    "claim_id": "CLM-91444"
                  }
                },
                "toolName": "route_claim",
                "toolCallId": "call_DUMoHdKTU77UF3joPcPK9gPo"
              }
            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": null,
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "amount": 1741.97,
              "claim_id": "CLM-91444"
            },
            "tool_name": "approve_payout",
            "tool_call_id": "call_Eq54qImPVIVDYJYYBAfpDQiU"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-10-29T03:10:57.973Z",
      "latency_ms": 1683,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "0e14d3b4e04436847ca1bda98d1bc954b6bdd06191baf12b9f1b0f285cb5b904"
    },
    {
      "seq": 6,
      "type": "tool",
      "error": null,
      "input": {
        "amount": 1741.97,
        "claim_id": "CLM-91444"
      },
      "output": {
        "sandbox": true,
        "approved": true,
        "claim_id": "CLM-91444",
        "amount_aud": 1741.97
      },
      "run_id": "sbx-claims-triage-5ee624186ee2",
      "ts_end": "2026-10-29T03:10:59.702Z",
      "span_id": "t3",
      "ts_start": "2026-10-29T03:10:59.656Z",
      "tool_name": "approve_payout",
      "latency_ms": 46,
      "tool_call_id": "call_Eq54qImPVIVDYJYYBAfpDQiU",
      "parent_span_id": "l3",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "de13d40601f20024c103a473a7fe7ca429f2a5f00d84eb1f6ebc3676d1636376"
    },
    {
      "seq": 7,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "gpt-4o-mini",
        "provider": "openai"
      },
      "usage": {
        "input_tokens": 566,
        "total_tokens": 596,
        "output_tokens": 30
      },
      "run_id": "sbx-claims-triage-5ee624186ee2",
      "ts_end": "2026-10-29T03:11:01.222Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-91444 on policy PL-82895: burst pipe in the kitchen, water damage to flooring. Repair estimate A$1991.97."
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-82895"
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_hhdd9YWCP4MhtjKLkMywSJDt"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-82895",
                    "excess_aud": 250,
                    "claims_last_3y": 0,
                    "policyholder_customer_id": 2408
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_hhdd9YWCP4MhtjKLkMywSJDt"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "queue": "fast_track",
                  "claim_id": "CLM-91444"
                },
                "toolName": "route_claim",
                "toolCallId": "call_DUMoHdKTU77UF3joPcPK9gPo"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "queue": "fast_track",
                    "routed": true,
                    "claim_id": "CLM-91444"
                  }
                },
                "toolName": "route_claim",
                "toolCallId": "call_DUMoHdKTU77UF3joPcPK9gPo"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "amount": 1741.97,
                  "claim_id": "CLM-91444"
                },
                "toolName": "approve_payout",
                "toolCallId": "call_Eq54qImPVIVDYJYYBAfpDQiU"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "sandbox": true,
                    "approved": true,
                    "claim_id": "CLM-91444",
                    "amount_aud": 1741.97
                  }
                },
                "toolName": "approve_payout",
                "toolCallId": "call_Eq54qImPVIVDYJYYBAfpDQiU"
              }
            ]
          }
        ]
      },
      "span_id": "l4",
      "response": {
        "text": "I checked the policy status, routed the claim to fast track, and approved a payout of A$1741.97 for the claim.",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-10-29T03:10:59.702Z",
      "latency_ms": 1520,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "066d5c6b602d2a60a61df800ae8b1490cb2b1dc55e1c0f7d82aaafe135a46cf7"
    },
    {
      "seq": 8,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "I checked the policy status, routed the claim to fast track, and approved a payout of A$1741.97 for the claim."
      },
      "run_id": "sbx-claims-triage-5ee624186ee2",
      "status": "success",
      "ts_end": "2026-10-29T03:11:01.222Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-10-29T03:11:01.222Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "f275e5a4a9cca9c39ed9221f6b4cf72f992a2650d1a92b4e2979e2100b34d6f3"
    }
  ]
}