{
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    "verifier_url": "https://runback.dev/verify"
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    "input": "New claim CLM-92513 on policy PL-38371: burst pipe in the kitchen, water damage to flooring. Repair estimate A$2599.84.",
    "output": {
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    "error": null,
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        "policyholder_customer_id": 1095
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          {
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            "description": "Approve a payout in AUD for a claim."
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          },
          {
            "role": "assistant",
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                "text": "I'll check the policy status and then route this claim appropriately.",
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      },
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      "response": {
        "text": "The policy is active with an A$750 excess. This is a water damage claim with a repair estimate of A$2599.84. Given the straightforward nature (burst pipe, clear damage, repair estimate provided) and that the claim amount exceeds the excess, I'll route this to fast_track and approve the payout net of the excess.",
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          {
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              },
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            },
            "description": "Approve a payout in AUD for a claim."
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          {
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
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          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then route this claim appropriately.",
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              {
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                "toolName": "check_policy_status",
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          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with an A$750 excess. This is a water damage claim with a repair estimate of A$2599.84. Given the straightforward nature (burst pipe, clear damage, repair estimate provided) and that the claim amount exceeds the excess, I'll route this to fast_track and approve the payout net of the excess.",
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              {
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        ]
      },
      "span_id": "l3",
      "response": {
        "text": "Routed claim CLM-92513 to fast_track and approved a payout of A$1849.84 (repair estimate of A$2599.84 less the A$750 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-10-27T06:11:03.055Z",
      "latency_ms": 1089,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "618a7e3a3afe9157e81423134478aec6e5e70639907039f2eee4bb559f938d72"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed claim CLM-92513 to fast_track and approved a payout of A$1849.84 (repair estimate of A$2599.84 less the A$750 excess)."
      },
      "run_id": "sbx-claims-triage-684f3e8654ec",
      "status": "success",
      "ts_end": "2026-10-27T06:11:04.144Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-10-27T06:11:04.144Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "4994cedb757d55582d29438931841908d3359fdc190c8c72f9e500a0591b8a22"
    }
  ]
}