{
  "$schema": "runback.audit/v2",
  "manifest": {
    "run_id": "sbx-claims-triage-75591bdcdd42",
    "generated_at": "2026-11-07T07:36:16.867Z",
    "event_count": 7,
    "algorithm": "sha256-chain",
    "content_digest": "8bfe8715507a60479cd1322ccf54435b6464cdbcf2a89c01dcf29ad081c4bbc8",
    "replay": {
      "cassette_digest": "b23216389bdb2efd9225b38bb366ed6f3761c2d032460cebe7e3627f557a88b5",
      "entry_count": 5,
      "algorithm": "oracle-chain/sha256",
      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
    "signed": true,
    "signature": {
      "alg": "Ed25519",
      "value": "19c22bb28e35c5f3de8faeff43dd845018ed9bb014587b1108e6b33e61fc38fb8a4a61eba39acf9c14bc6b7287108c2ed59ee78112c3ddc4b9b57ccd7741610a",
      "pubkey": "-----BEGIN PUBLIC KEY-----\nMCowBQYDK2VwAyEArDPmR+Gvu1HawnSvM6xjZao7BVPPQ80Qq3sa1hAYvDU=\n-----END PUBLIC KEY-----\n"
    },
    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
  },
  "run": {
    "run_id": "sbx-claims-triage-75591bdcdd42",
    "name": "claims-triage-agent",
    "status": "error",
    "input": "New claim CLM-41003 on policy PL-15735: windscreen cracked by a stone on the freeway. Repair estimate A$10470.03.",
    "output": {
      "awaiting_approval": "b44f455a-dad0-44a6-b697-3521e710ebb3"
    },
    "error": {
      "name": "ApprovalRequired",
      "message": "approve_payout is waiting for a person to approve it; the sandbox agent stopped here."
    },
    "metadata": {
      "agent": {
        "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
        "systemOfRecord": "Runback demo sandbox (synthetic data)"
      },
      "model": "claude-haiku-4-5",
      "demo_agent": true,
      "est_cost_usd": 0.003814,
      "sandbox_tools": true,
      "scenario_seed": "claims-triage-agent:2026-11-04:42"
    },
    "step_count": 2,
    "total_tokens": 2722,
    "started_at": "2026-11-04T08:10:48.682+00:00",
    "ended_at": "2026-11-04T08:10:53.033+00:00",
    "actor_type": null,
    "actor_id": null
  },
  "events": [
    {
      "seq": 0,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": "New claim CLM-41003 on policy PL-15735: windscreen cracked by a stone on the freeway. Repair estimate A$10470.03.",
      "phase": "start",
      "output": null,
      "run_id": "sbx-claims-triage-75591bdcdd42",
      "status": "running",
      "ts_end": "2026-11-04T08:10:53.033Z",
      "span_id": "r",
      "metadata": {
        "agent": {
          "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
          "systemOfRecord": "Runback demo sandbox (synthetic data)"
        },
        "model": "claude-haiku-4-5",
        "demo_agent": true,
        "est_cost_usd": 0.003814,
        "sandbox_tools": true,
        "scenario_seed": "claims-triage-agent:2026-11-04:42"
      },
      "ts_start": "2026-11-04T08:10:48.682Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "f3e8803fb29106174e88200f485730256cdf28d3bba6d58993a19888a3650e72"
    },
    {
      "seq": 1,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "claude-haiku-4-5",
        "provider": "anthropic"
      },
      "usage": {
        "input_tokens": 1159,
        "total_tokens": 1236,
        "output_tokens": 77
      },
      "run_id": "sbx-claims-triage-75591bdcdd42",
      "ts_end": "2026-11-04T08:10:50.069Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-41003 on policy PL-15735: windscreen cracked by a stone on the freeway. Repair estimate A$10470.03."
          }
        ]
      },
      "span_id": "l1",
      "response": {
        "text": "I'll check the policy status and then triage this windscreen claim.",
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "policy_id": "PL-15735"
            },
            "tool_name": "check_policy_status",
            "tool_call_id": "toolu_019qFT79qvjRoYVmj2NFgv9D"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-11-04T08:10:48.682Z",
      "latency_ms": 1387,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "329693a3be9b17fd506b3161645d0ffe80c8fcf5fdb96816569bd1c8958e0dff"
    },
    {
      "seq": 2,
      "type": "tool",
      "error": null,
      "input": {
        "policy_id": "PL-15735"
      },
      "output": {
        "active": true,
        "policy_id": "PL-15735",
        "excess_aud": 1000,
        "claims_last_3y": 2,
        "policyholder_customer_id": 5195
      },
      "run_id": "sbx-claims-triage-75591bdcdd42",
      "ts_end": "2026-11-04T08:10:50.208Z",
      "span_id": "t1",
      "ts_start": "2026-11-04T08:10:50.069Z",
      "tool_name": "check_policy_status",
      "latency_ms": 139,
      "tool_call_id": "toolu_019qFT79qvjRoYVmj2NFgv9D",
      "parent_span_id": "l1",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "24f5615addd501d8dfdb5621ab098509bd74f61a062760df9eb163ed0b7271a6"
    },
    {
      "seq": 3,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "claude-haiku-4-5",
        "provider": "anthropic"
      },
      "usage": {
        "input_tokens": 1290,
        "total_tokens": 1486,
        "output_tokens": 196
      },
      "run_id": "sbx-claims-triage-75591bdcdd42",
      "ts_end": "2026-11-04T08:10:52.277Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-41003 on policy PL-15735: windscreen cracked by a stone on the freeway. Repair estimate A$10470.03."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this windscreen claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-15735"
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_019qFT79qvjRoYVmj2NFgv9D"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-15735",
                    "excess_aud": 1000,
                    "claims_last_3y": 2,
                    "policyholder_customer_id": 5195
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_019qFT79qvjRoYVmj2NFgv9D"
              }
            ]
          }
        ]
      },
      "span_id": "l2",
      "response": {
        "text": "The policy is active with a A$1,000 excess. This is a straightforward windscreen damage claim with a repair estimate of A$10,470.03. I'll route it to fast_track and approve the payout net of the excess.",
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "queue": "fast_track",
              "claim_id": "CLM-41003"
            },
            "tool_name": "route_claim",
            "tool_call_id": "toolu_013ow9YgSgti54CKCiJJxBZA"
          },
          {
            "input": {
              "amount": 9470.03,
              "claim_id": "CLM-41003"
            },
            "tool_name": "approve_payout",
            "tool_call_id": "toolu_01JoMPdW7YXzfoxDguRtBZeg"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-11-04T08:10:50.208Z",
      "latency_ms": 2069,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "070f2094ae947cdce564cc3a1136a2aa045d97d4f7ffc05f1a17c7b28f940dad"
    },
    {
      "seq": 4,
      "type": "tool",
      "error": null,
      "input": {
        "queue": "fast_track",
        "claim_id": "CLM-41003"
      },
      "output": {
        "queue": "fast_track",
        "routed": true,
        "claim_id": "CLM-41003"
      },
      "run_id": "sbx-claims-triage-75591bdcdd42",
      "ts_end": "2026-11-04T08:10:52.308Z",
      "span_id": "t2",
      "ts_start": "2026-11-04T08:10:52.277Z",
      "tool_name": "route_claim",
      "latency_ms": 31,
      "tool_call_id": "toolu_013ow9YgSgti54CKCiJJxBZA",
      "parent_span_id": "l2",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "cf9a3fd682c903638903413a31bfdc77c44f7c32e42e50536fbf003531597736"
    },
    {
      "seq": 5,
      "type": "tool",
      "error": {
        "name": "ApprovalRequired",
        "message": "must not (approve_payout.amount gt 5000) — violated — held for approval b44f455a-dad0-44a6-b697-3521e710ebb3"
      },
      "input": {
        "amount": 9470.03,
        "claim_id": "CLM-41003"
      },
      "output": null,
      "run_id": "sbx-claims-triage-75591bdcdd42",
      "ts_end": "2026-11-04T08:10:53.033Z",
      "span_id": "t3",
      "metadata": {
        "approval_id": "b44f455a-dad0-44a6-b697-3521e710ebb3"
      },
      "ts_start": "2026-11-04T08:10:52.308Z",
      "tool_name": "approve_payout",
      "latency_ms": 725,
      "policy_block": {
        "rule": "payout-over-a5000-needs-approval",
        "detail": "must not (approve_payout.amount gt 5000) — violated — held for approval b44f455a-dad0-44a6-b697-3521e710ebb3"
      },
      "tool_call_id": "toolu_01JoMPdW7YXzfoxDguRtBZeg",
      "parent_span_id": "l2",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": false
      },
      "_hash": "77083ee4a33c965cc56c1eedbe4656fe06ce731a8c4a1fc879bfaca8119e9c3e"
    },
    {
      "seq": 6,
      "name": "claims-triage-agent",
      "type": "run",
      "error": {
        "name": "ApprovalRequired",
        "message": "approve_payout is waiting for a person to approve it; the sandbox agent stopped here."
      },
      "input": null,
      "phase": "end",
      "output": {
        "awaiting_approval": "b44f455a-dad0-44a6-b697-3521e710ebb3"
      },
      "run_id": "sbx-claims-triage-75591bdcdd42",
      "status": "error",
      "ts_end": "2026-11-04T08:10:53.033Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-11-04T08:10:53.033Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "8bfe8715507a60479cd1322ccf54435b6464cdbcf2a89c01dcf29ad081c4bbc8"
    }
  ]
}