{
  "$schema": "runback.audit/v2",
  "manifest": {
    "run_id": "sbx-claims-triage-7f8784de4e12",
    "generated_at": "2026-11-07T07:36:14.132Z",
    "event_count": 7,
    "algorithm": "sha256-chain",
    "content_digest": "1636263d655aa1897e7a744e36cc7eedb6cd47785fc2c43863216a856d57204f",
    "replay": {
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      "entry_count": 5,
      "algorithm": "oracle-chain/sha256",
      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
    "signed": true,
    "signature": {
      "alg": "Ed25519",
      "value": "59f33975e4fc52e59c4602aaf2067cc6eb69c6ebb6531a1f7e1c97e79e12cc0f2711150135a8831054ccd8cefb636a20b5ef029311c5e92c7997a63ef4983f01",
      "pubkey": "-----BEGIN PUBLIC KEY-----\nMCowBQYDK2VwAyEArDPmR+Gvu1HawnSvM6xjZao7BVPPQ80Qq3sa1hAYvDU=\n-----END PUBLIC KEY-----\n"
    },
    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
  },
  "run": {
    "run_id": "sbx-claims-triage-7f8784de4e12",
    "name": "claims-triage-agent",
    "status": "error",
    "input": "New claim CLM-10177 on policy PL-18705: hail damage to roof and car bonnet. Repair estimate A$8008.42.",
    "output": {
      "awaiting_approval": "5db0159c-19d4-4b6e-bc39-65bf8a99d430"
    },
    "error": {
      "name": "ApprovalRequired",
      "message": "approve_payout is waiting for a person to approve it; the sandbox agent stopped here."
    },
    "metadata": {
      "agent": {
        "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
        "systemOfRecord": "Runback demo sandbox (synthetic data)"
      },
      "model": "claude-haiku-4-5",
      "demo_agent": true,
      "est_cost_usd": 0.003752,
      "sandbox_tools": true,
      "scenario_seed": "claims-triage-agent:2026-11-03:98"
    },
    "step_count": 2,
    "total_tokens": 2704,
    "started_at": "2026-11-03T19:10:55.393+00:00",
    "ended_at": "2026-11-03T19:10:58.645+00:00",
    "actor_type": null,
    "actor_id": null
  },
  "events": [
    {
      "seq": 0,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": "New claim CLM-10177 on policy PL-18705: hail damage to roof and car bonnet. Repair estimate A$8008.42.",
      "phase": "start",
      "output": null,
      "run_id": "sbx-claims-triage-7f8784de4e12",
      "status": "running",
      "ts_end": "2026-11-03T19:10:58.645Z",
      "span_id": "r",
      "metadata": {
        "agent": {
          "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
          "systemOfRecord": "Runback demo sandbox (synthetic data)"
        },
        "model": "claude-haiku-4-5",
        "demo_agent": true,
        "est_cost_usd": 0.003752,
        "sandbox_tools": true,
        "scenario_seed": "claims-triage-agent:2026-11-03:98"
      },
      "ts_start": "2026-11-03T19:10:55.393Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "6ed803e542e40c804464b097f4ff8e6d2b62fcb97a8d0c7dde0d6a5e60ce5fd3"
    },
    {
      "seq": 1,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "claude-haiku-4-5",
        "provider": "anthropic"
      },
      "usage": {
        "input_tokens": 1157,
        "total_tokens": 1232,
        "output_tokens": 75
      },
      "run_id": "sbx-claims-triage-7f8784de4e12",
      "ts_end": "2026-11-03T19:10:56.519Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-10177 on policy PL-18705: hail damage to roof and car bonnet. Repair estimate A$8008.42."
          }
        ]
      },
      "span_id": "l1",
      "response": {
        "text": "I'll check the policy status and then triage this claim.",
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "policy_id": "PL-18705"
            },
            "tool_name": "check_policy_status",
            "tool_call_id": "toolu_01GckmgpTdq5AzttFngeg1Uh"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-11-03T19:10:55.393Z",
      "latency_ms": 1126,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "8d548e62930ca8c46310da6b9eaeffdb4f5b1dafd6bf75ed066156b6c405cf5e"
    },
    {
      "seq": 2,
      "type": "tool",
      "error": null,
      "input": {
        "policy_id": "PL-18705"
      },
      "output": {
        "active": true,
        "policy_id": "PL-18705",
        "excess_aud": 750,
        "claims_last_3y": 4,
        "policyholder_customer_id": 4823
      },
      "run_id": "sbx-claims-triage-7f8784de4e12",
      "ts_end": "2026-11-03T19:10:56.602Z",
      "span_id": "t1",
      "ts_start": "2026-11-03T19:10:56.519Z",
      "tool_name": "check_policy_status",
      "latency_ms": 83,
      "tool_call_id": "toolu_01GckmgpTdq5AzttFngeg1Uh",
      "parent_span_id": "l1",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "09ded7239913f8a0b462f878753586657215dda6d365a089b149e742cf76f35d"
    },
    {
      "seq": 3,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "claude-haiku-4-5",
        "provider": "anthropic"
      },
      "usage": {
        "input_tokens": 1285,
        "total_tokens": 1472,
        "output_tokens": 187
      },
      "run_id": "sbx-claims-triage-7f8784de4e12",
      "ts_end": "2026-11-03T19:10:58.499Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-10177 on policy PL-18705: hail damage to roof and car bonnet. Repair estimate A$8008.42."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-18705"
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01GckmgpTdq5AzttFngeg1Uh"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-18705",
                    "excess_aud": 750,
                    "claims_last_3y": 4,
                    "policyholder_customer_id": 4823
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01GckmgpTdq5AzttFngeg1Uh"
              }
            ]
          }
        ]
      },
      "span_id": "l2",
      "response": {
        "text": "The policy is active with an A$750 excess. This is a straightforward hail damage claim with a clear repair estimate. I'll route it to fast_track and approve the payout net of the excess.",
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "queue": "fast_track",
              "claim_id": "CLM-10177"
            },
            "tool_name": "route_claim",
            "tool_call_id": "toolu_01TLt3X7z6k4LUvx53PM3rnz"
          },
          {
            "input": {
              "amount": 7258.42,
              "claim_id": "CLM-10177"
            },
            "tool_name": "approve_payout",
            "tool_call_id": "toolu_01PqdMEg6MYpEWy8UTYxHjkQ"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-11-03T19:10:56.602Z",
      "latency_ms": 1897,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "0c7c3dbc389c0461351cb4d7159568c2a074e7236b181fd0374a3902c03eb271"
    },
    {
      "seq": 4,
      "type": "tool",
      "error": null,
      "input": {
        "queue": "fast_track",
        "claim_id": "CLM-10177"
      },
      "output": {
        "queue": "fast_track",
        "routed": true,
        "claim_id": "CLM-10177"
      },
      "run_id": "sbx-claims-triage-7f8784de4e12",
      "ts_end": "2026-11-03T19:10:58.535Z",
      "span_id": "t2",
      "ts_start": "2026-11-03T19:10:58.499Z",
      "tool_name": "route_claim",
      "latency_ms": 36,
      "tool_call_id": "toolu_01TLt3X7z6k4LUvx53PM3rnz",
      "parent_span_id": "l2",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "008ff183ca3fbc727aeceacbf813b86a378ce06cd546d15480a2ad9027dcef11"
    },
    {
      "seq": 5,
      "type": "tool",
      "error": {
        "name": "ApprovalRequired",
        "message": "must not (approve_payout.amount gt 5000) — violated — held for approval 5db0159c-19d4-4b6e-bc39-65bf8a99d430"
      },
      "input": {
        "amount": 7258.42,
        "claim_id": "CLM-10177"
      },
      "output": null,
      "run_id": "sbx-claims-triage-7f8784de4e12",
      "ts_end": "2026-11-03T19:10:58.645Z",
      "span_id": "t3",
      "metadata": {
        "approval_id": "5db0159c-19d4-4b6e-bc39-65bf8a99d430"
      },
      "ts_start": "2026-11-03T19:10:58.535Z",
      "tool_name": "approve_payout",
      "latency_ms": 110,
      "policy_block": {
        "rule": "payout-over-a5000-needs-approval",
        "detail": "must not (approve_payout.amount gt 5000) — violated — held for approval 5db0159c-19d4-4b6e-bc39-65bf8a99d430"
      },
      "tool_call_id": "toolu_01PqdMEg6MYpEWy8UTYxHjkQ",
      "parent_span_id": "l2",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": false
      },
      "_hash": "e0cc097c4bbe30c04d07d5b0b7f5e06b91a914f81673aee32889068e8a4a4d75"
    },
    {
      "seq": 6,
      "name": "claims-triage-agent",
      "type": "run",
      "error": {
        "name": "ApprovalRequired",
        "message": "approve_payout is waiting for a person to approve it; the sandbox agent stopped here."
      },
      "input": null,
      "phase": "end",
      "output": {
        "awaiting_approval": "5db0159c-19d4-4b6e-bc39-65bf8a99d430"
      },
      "run_id": "sbx-claims-triage-7f8784de4e12",
      "status": "error",
      "ts_end": "2026-11-03T19:10:58.645Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-11-03T19:10:58.645Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "1636263d655aa1897e7a744e36cc7eedb6cd47785fc2c43863216a856d57204f"
    }
  ]
}