{
  "$schema": "runback.audit/v2",
  "manifest": {
    "run_id": "sbx-claims-triage-7fb2b88ff8d1",
    "generated_at": "2026-11-07T07:36:18.261Z",
    "event_count": 8,
    "algorithm": "sha256-chain",
    "content_digest": "84870a168e5b754003aeec50b86ad9dc7009f4a93726ad993197407eb987c0ba",
    "replay": {
      "cassette_digest": "dde0473c836583f548eb324207c20b9544ee674e2313203b1f3cf519d7490a33",
      "entry_count": 6,
      "algorithm": "oracle-chain/sha256",
      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
    "signed": true,
    "signature": {
      "alg": "Ed25519",
      "value": "dad4edd480da5d22f2363c98246348349194fd839ee3469e85d734ab341e0a6698e2e3f25b198a602e766f93dbf6fda36cb85e408bf42e0bfbf7090ffd8d3609",
      "pubkey": "-----BEGIN PUBLIC KEY-----\nMCowBQYDK2VwAyEArDPmR+Gvu1HawnSvM6xjZao7BVPPQ80Qq3sa1hAYvDU=\n-----END PUBLIC KEY-----\n"
    },
    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
  },
  "run": {
    "run_id": "sbx-claims-triage-7fb2b88ff8d1",
    "name": "claims-triage-agent",
    "status": "success",
    "input": "New claim CLM-49913 on policy PL-54105: rear-end collision at low speed, bumper and tail-light damage. Repair estimate A$3611.53.",
    "output": {
      "summary": "Routed CLM-49913 to fast-track and approved a payout of A$3,111.53 (repair estimate of A$3,611.53 less the A$500 excess)."
    },
    "error": null,
    "metadata": {
      "agent": {
        "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
        "systemOfRecord": "Runback demo sandbox (synthetic data)"
      },
      "model": "claude-haiku-4-5",
      "demo_agent": true,
      "est_cost_usd": 0.005661,
      "sandbox_tools": true,
      "scenario_seed": "claims-triage-agent:2026-10-31:18"
    },
    "step_count": 3,
    "total_tokens": 4377,
    "started_at": "2026-10-31T03:10:58.561+00:00",
    "ended_at": "2026-10-31T03:11:03.172+00:00",
    "actor_type": null,
    "actor_id": null
  },
  "events": [
    {
      "seq": 0,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": "New claim CLM-49913 on policy PL-54105: rear-end collision at low speed, bumper and tail-light damage. Repair estimate A$3611.53.",
      "phase": "start",
      "output": null,
      "run_id": "sbx-claims-triage-7fb2b88ff8d1",
      "status": "running",
      "ts_end": "2026-10-31T03:11:03.172Z",
      "span_id": "r",
      "metadata": {
        "agent": {
          "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
          "systemOfRecord": "Runback demo sandbox (synthetic data)"
        },
        "model": "claude-haiku-4-5",
        "demo_agent": true,
        "est_cost_usd": 0.005661,
        "sandbox_tools": true,
        "scenario_seed": "claims-triage-agent:2026-10-31:18"
      },
      "ts_start": "2026-10-31T03:10:58.561Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "d7dac5ad0924e015ee9f8eee45e53f606d76f2acfd449032fcda75091ba0103c"
    },
    {
      "seq": 1,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "claude-haiku-4-5",
        "provider": "anthropic"
      },
      "usage": {
        "input_tokens": 1163,
        "total_tokens": 1239,
        "output_tokens": 76
      },
      "run_id": "sbx-claims-triage-7fb2b88ff8d1",
      "ts_end": "2026-10-31T03:10:59.843Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-49913 on policy PL-54105: rear-end collision at low speed, bumper and tail-light damage. Repair estimate A$3611.53."
          }
        ]
      },
      "span_id": "l1",
      "response": {
        "text": "I'll check the policy status and then route this claim appropriately.",
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "policy_id": "PL-54105"
            },
            "tool_name": "check_policy_status",
            "tool_call_id": "toolu_01F7EEaVR6Skbtwc1TX7WPVv"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-10-31T03:10:58.561Z",
      "latency_ms": 1282,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "6cd09d6ad06f4a98522305e323346dcb23c5b8bda0e704ffa7c109208be67fab"
    },
    {
      "seq": 2,
      "type": "tool",
      "error": null,
      "input": {
        "policy_id": "PL-54105"
      },
      "output": {
        "active": true,
        "policy_id": "PL-54105",
        "excess_aud": 500,
        "claims_last_3y": 1,
        "policyholder_customer_id": 5108
      },
      "run_id": "sbx-claims-triage-7fb2b88ff8d1",
      "ts_end": "2026-10-31T03:10:59.878Z",
      "span_id": "t1",
      "ts_start": "2026-10-31T03:10:59.843Z",
      "tool_name": "check_policy_status",
      "latency_ms": 35,
      "tool_call_id": "toolu_01F7EEaVR6Skbtwc1TX7WPVv",
      "parent_span_id": "l1",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "379ecc11d0b41473c7ae607ca75381bb5b07bd9849be51f38f9f31e5a88a8ff4"
    },
    {
      "seq": 3,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "claude-haiku-4-5",
        "provider": "anthropic"
      },
      "usage": {
        "input_tokens": 1292,
        "total_tokens": 1487,
        "output_tokens": 195
      },
      "run_id": "sbx-claims-triage-7fb2b88ff8d1",
      "ts_end": "2026-10-31T03:11:02.060Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-49913 on policy PL-54105: rear-end collision at low speed, bumper and tail-light damage. Repair estimate A$3611.53."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then route this claim appropriately.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-54105"
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01F7EEaVR6Skbtwc1TX7WPVv"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-54105",
                    "excess_aud": 500,
                    "claims_last_3y": 1,
                    "policyholder_customer_id": 5108
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01F7EEaVR6Skbtwc1TX7WPVv"
              }
            ]
          }
        ]
      },
      "span_id": "l2",
      "response": {
        "text": "The policy is active with a $500 excess. This is a straightforward low-speed collision with minor damage and a clear repair estimate—a good candidate for fast-track processing. I'll route it there and approve the payout net of the excess.",
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "queue": "fast_track",
              "claim_id": "CLM-49913"
            },
            "tool_name": "route_claim",
            "tool_call_id": "toolu_01LqLGryxrzQ55ay8uBKHkdv"
          },
          {
            "input": {
              "amount": 3111.53,
              "claim_id": "CLM-49913"
            },
            "tool_name": "approve_payout",
            "tool_call_id": "toolu_01JKBjt8QVtiWkxdJbKUQEBM"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-10-31T03:10:59.878Z",
      "latency_ms": 2182,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "d694d17289031b533e1309d606f4956073ef7c491e15fa26dd92fafd2ca38399"
    },
    {
      "seq": 4,
      "type": "tool",
      "error": null,
      "input": {
        "queue": "fast_track",
        "claim_id": "CLM-49913"
      },
      "output": {
        "queue": "fast_track",
        "routed": true,
        "claim_id": "CLM-49913"
      },
      "run_id": "sbx-claims-triage-7fb2b88ff8d1",
      "ts_end": "2026-10-31T03:11:02.085Z",
      "span_id": "t2",
      "ts_start": "2026-10-31T03:11:02.060Z",
      "tool_name": "route_claim",
      "latency_ms": 25,
      "tool_call_id": "toolu_01LqLGryxrzQ55ay8uBKHkdv",
      "parent_span_id": "l2",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "04179133625e10e28ec544174d7aab9d48fa11aa4e97aa1f5eff77013892a180"
    },
    {
      "seq": 5,
      "type": "tool",
      "error": null,
      "input": {
        "amount": 3111.53,
        "claim_id": "CLM-49913"
      },
      "output": {
        "sandbox": true,
        "approved": true,
        "claim_id": "CLM-49913",
        "amount_aud": 3111.53
      },
      "run_id": "sbx-claims-triage-7fb2b88ff8d1",
      "ts_end": "2026-10-31T03:11:02.110Z",
      "span_id": "t3",
      "ts_start": "2026-10-31T03:11:02.085Z",
      "tool_name": "approve_payout",
      "latency_ms": 25,
      "tool_call_id": "toolu_01JKBjt8QVtiWkxdJbKUQEBM",
      "parent_span_id": "l2",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "0f1b3539d012342308ec9df7c83a5da65e036126df9016fc3a6aa71fe3cd70ca"
    },
    {
      "seq": 6,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "claude-haiku-4-5",
        "provider": "anthropic"
      },
      "usage": {
        "input_tokens": 1601,
        "total_tokens": 1651,
        "output_tokens": 50
      },
      "run_id": "sbx-claims-triage-7fb2b88ff8d1",
      "ts_end": "2026-10-31T03:11:03.172Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-49913 on policy PL-54105: rear-end collision at low speed, bumper and tail-light damage. Repair estimate A$3611.53."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then route this claim appropriately.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-54105"
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01F7EEaVR6Skbtwc1TX7WPVv"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-54105",
                    "excess_aud": 500,
                    "claims_last_3y": 1,
                    "policyholder_customer_id": 5108
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01F7EEaVR6Skbtwc1TX7WPVv"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with a $500 excess. This is a straightforward low-speed collision with minor damage and a clear repair estimate—a good candidate for fast-track processing. I'll route it there and approve the payout net of the excess.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "queue": "fast_track",
                  "claim_id": "CLM-49913"
                },
                "toolName": "route_claim",
                "toolCallId": "toolu_01LqLGryxrzQ55ay8uBKHkdv"
              },
              {
                "type": "tool-call",
                "input": {
                  "amount": 3111.53,
                  "claim_id": "CLM-49913"
                },
                "toolName": "approve_payout",
                "toolCallId": "toolu_01JKBjt8QVtiWkxdJbKUQEBM"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "queue": "fast_track",
                    "routed": true,
                    "claim_id": "CLM-49913"
                  }
                },
                "toolName": "route_claim",
                "toolCallId": "toolu_01LqLGryxrzQ55ay8uBKHkdv"
              },
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "sandbox": true,
                    "approved": true,
                    "claim_id": "CLM-49913",
                    "amount_aud": 3111.53
                  }
                },
                "toolName": "approve_payout",
                "toolCallId": "toolu_01JKBjt8QVtiWkxdJbKUQEBM"
              }
            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "Routed CLM-49913 to fast-track and approved a payout of A$3,111.53 (repair estimate of A$3,611.53 less the A$500 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-10-31T03:11:02.110Z",
      "latency_ms": 1062,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "cce965e368fd334965ab4c7489e6022ee42ee11a26aaf6e6955f19d3886df15a"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed CLM-49913 to fast-track and approved a payout of A$3,111.53 (repair estimate of A$3,611.53 less the A$500 excess)."
      },
      "run_id": "sbx-claims-triage-7fb2b88ff8d1",
      "status": "success",
      "ts_end": "2026-10-31T03:11:03.172Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-10-31T03:11:03.172Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "84870a168e5b754003aeec50b86ad9dc7009f4a93726ad993197407eb987c0ba"
    }
  ]
}