{
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  "manifest": {
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    "verifier_url": "https://runback.dev/verify"
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    "output": {
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            },
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        "policyholder_customer_id": 2732
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            },
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          },
          {
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              },
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            "description": "Approve a payout in AUD for a claim."
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          {
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          },
          {
            "role": "assistant",
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              {
                "text": "I'll check the policy status first, then triage this claim.",
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      "response": {
        "text": "The policy is active with a $500 excess. This is a straightforward hail damage claim with a clear repair estimate. I'll route it to fast_track and approve the payout net of the excess.",
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        "tool_calls": [
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            "description": "Route a claim to a queue."
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          {
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              },
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            },
            "description": "Approve a payout in AUD for a claim."
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          {
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              "properties": {
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                "reason": {
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            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-36933 on policy PL-50922: hail damage to roof and car bonnet. Repair estimate A$3697.81."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status first, then triage this claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
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          },
          {
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                "toolName": "check_policy_status",
                "toolCallId": "toolu_011MTp4hFX4rmaPcuQVeEGwC"
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            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with a $500 excess. This is a straightforward hail damage claim with a clear repair estimate. I'll route it to fast_track and approve the payout net of the excess.",
                "type": "text"
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              {
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      "span_id": "l3",
      "response": {
        "text": "Routed CLM-36933 to fast_track and approved a payout of A$3,197.81 (repair estimate of A$3,697.81 less the A$500 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-11-05T14:10:58.426Z",
      "latency_ms": 1107,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "86e121b9e67a08b9cad61992e06d37c73e86e5f89e6b33e368beae1cc11b3c86"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed CLM-36933 to fast_track and approved a payout of A$3,197.81 (repair estimate of A$3,697.81 less the A$500 excess)."
      },
      "run_id": "sbx-claims-triage-81c02b7a67c4",
      "status": "success",
      "ts_end": "2026-11-05T14:10:59.533Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-11-05T14:10:59.533Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "cada4762ccddfc616f989b85231b7ed7b49d6abebd599ef1fd1a52c688a06e5a"
    }
  ]
}