{
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    },
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    "verifier_url": "https://runback.dev/verify"
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    },
    "error": null,
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        "policyholder_customer_id": 1573
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            },
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          {
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              },
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          {
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          },
          {
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              {
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            "description": "Route a claim to a queue."
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          {
            "name": "approve_payout",
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            },
            "description": "Approve a payout in AUD for a claim."
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          {
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            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
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            "content": "New claim CLM-40516 on policy PL-87334: storm brought a tree down onto the back fence. Repair estimate A$3306.38."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this claim.",
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          {
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                "text": "The policy is active with a $750 excess. This is a straightforward property damage claim from a weather event. I'll route it to fast_track and approve the payout net of the excess.",
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      "span_id": "l3",
      "response": {
        "text": "Routed CLM-40516 to fast_track and approved a payout of A$2,556.38 (repair estimate of A$3,306.38 less the A$750 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-10-28T20:11:08.200Z",
      "latency_ms": 1023,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "f88afa1167e2e32f3f86cc572591362695528d024f7aa31e1c6c0b3595543838"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed CLM-40516 to fast_track and approved a payout of A$2,556.38 (repair estimate of A$3,306.38 less the A$750 excess)."
      },
      "run_id": "sbx-claims-triage-8fb6f6482e32",
      "status": "success",
      "ts_end": "2026-10-28T20:11:09.223Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-10-28T20:11:09.223Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "ad171dc8b55108e42fbc96e32efb10b0973a331eec3bacd257417afa1c66ef42"
    }
  ]
}