{
  "$schema": "runback.audit/v2",
  "manifest": {
    "run_id": "sbx-claims-triage-950fcf57c8af",
    "generated_at": "2026-11-07T07:36:13.776Z",
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      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
    "signed": true,
    "signature": {
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    },
    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
  },
  "run": {
    "run_id": "sbx-claims-triage-950fcf57c8af",
    "name": "claims-triage-agent",
    "status": "success",
    "input": "New claim CLM-53751 on policy PL-99529: rear-end collision at low speed, bumper and tail-light damage. Repair estimate A$3919.54.",
    "output": {
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    },
    "error": null,
    "metadata": {
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      },
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                "policy_id"
              ],
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                "policy_id": {
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                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
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          },
          {
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                "claim_id",
                "queue"
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            },
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                "amount"
              ],
              "properties": {
                "amount": {
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                  "description": "Amount in AUD"
                },
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                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
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                  "description": "Why the money is owed"
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        },
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          {
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          }
        ]
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        "text": "I'll check the policy status and then route this claim appropriately.",
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    {
      "seq": 2,
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      "input": {
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      },
      "output": {
        "active": true,
        "policy_id": "PL-99529",
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        "claims_last_3y": 3,
        "policyholder_customer_id": 6975
      },
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    {
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              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
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                  "description": "Claim id"
                }
              },
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            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
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        },
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          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then route this claim appropriately.",
                "type": "text"
              },
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      },
      "span_id": "l2",
      "response": {
        "text": "The policy is active with a $500 excess. This is a straightforward low-speed collision with clear damage and a repair estimate. I'll approve the payout now, net of the excess.",
        "reasoning": null,
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        ],
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      "request": {
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            "name": "check_policy_status",
            "parameters": {
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              "required": [
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              },
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            },
            "description": "Check whether a policy is active and its excess."
          },
          {
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            "parameters": {
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            "description": "Route a claim to a queue."
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          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
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                "amount"
              ],
              "properties": {
                "amount": {
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                  "description": "Amount in AUD"
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                "claim_id": {
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                  "description": "Claim id"
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              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
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              "required": [
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                "customer_id",
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              "properties": {
                "amount": {
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                  "description": "Refund amount in AUD"
                },
                "reason": {
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                  "description": "Why the money is owed"
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            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        ],
        "params": {
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        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-53751 on policy PL-99529: rear-end collision at low speed, bumper and tail-light damage. Repair estimate A$3919.54."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then route this claim appropriately.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-99529"
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01QCw9MDGzmJpqdfSKR7zAhE"
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            ]
          },
          {
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                },
                "toolName": "check_policy_status",
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            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with a $500 excess. This is a straightforward low-speed collision with clear damage and a repair estimate. I'll approve the payout now, net of the excess.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "amount": 3419.54,
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                },
                "toolName": "approve_payout",
                "toolCallId": "toolu_016mzgBYr9ufFVUnjbQYYBdQ"
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            ]
          },
          {
            "role": "tool",
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              {
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                "output": {
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                },
                "toolName": "approve_payout",
                "toolCallId": "toolu_016mzgBYr9ufFVUnjbQYYBdQ"
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            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "Approved payout of A$3,419.54 (repair estimate of A$3,919.54 less the A$500 excess) for claim CLM-53751 on active policy PL-99529.",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
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      "name": "claims-triage-agent",
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      "phase": "end",
      "output": {
        "summary": "Approved payout of A$3,419.54 (repair estimate of A$3,919.54 less the A$500 excess) for claim CLM-53751 on active policy PL-99529."
      },
      "run_id": "sbx-claims-triage-950fcf57c8af",
      "status": "success",
      "ts_end": "2026-11-04T00:11:04.303Z",
      "span_id": "re",
      "metadata": {
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      "ts_start": "2026-11-04T00:11:04.303Z",
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}