{
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
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          {
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                "text": "The policy is active with a A$500 excess. This is a straightforward water damage claim with a repair estimate of A$1591.82. After deducting the excess, the payout would be A$1091.82. I'll approve this as a fast-track claim and route it accordingly.",
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      },
      "span_id": "l3",
      "response": {
        "text": "Claim CLM-48958 routed to fast-track and approved for payout of A$1091.82 (repair estimate A$1591.82 less A$500 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-10-25T01:11:16.290Z",
      "latency_ms": 980,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "03579de34575bc5fbcc8611773e4d71749c3fc2388646f81c37586c3b14dd914"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Claim CLM-48958 routed to fast-track and approved for payout of A$1091.82 (repair estimate A$1591.82 less A$500 excess)."
      },
      "run_id": "sbx-claims-triage-970ae030e6a2",
      "status": "success",
      "ts_end": "2026-10-25T01:11:17.270Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-10-25T01:11:17.270Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "01bd32ce166d78139264c9367ef28e79454d813fb46a6bcb2ba93cd836dd64b1"
    }
  ]
}