{
  "$schema": "runback.audit/v2",
  "manifest": {
    "run_id": "sbx-claims-triage-98c259c5d71c",
    "generated_at": "2026-11-07T07:36:19.594Z",
    "event_count": 9,
    "algorithm": "sha256-chain",
    "content_digest": "2594105f0908362f24a18831a6a5f11576fe7a457de43c2eecde2c0743f60d90",
    "replay": {
      "cassette_digest": "2a487cf4de24bcdaf90171be3bd70a70c092b05104145f500b4c99943cfbcdce",
      "entry_count": 7,
      "algorithm": "oracle-chain/sha256",
      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
    "signed": true,
    "signature": {
      "alg": "Ed25519",
      "value": "97a913a306feb72edcba6957a2fc65a7b924e90f901b3e234073faa4dfefd11a50633c6a698069cff322707c2b60e9ebf44d211689df7c64ad6a4d59eed4fd08",
      "pubkey": "-----BEGIN PUBLIC KEY-----\nMCowBQYDK2VwAyEArDPmR+Gvu1HawnSvM6xjZao7BVPPQ80Qq3sa1hAYvDU=\n-----END PUBLIC KEY-----\n"
    },
    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
  },
  "run": {
    "run_id": "sbx-claims-triage-98c259c5d71c",
    "name": "claims-triage-agent",
    "status": "success",
    "input": "New claim CLM-11702 on policy PL-30120: laptop stolen from a parked car. Repair estimate A$2234.64.",
    "output": {
      "summary": "I checked the policy status, confirmed it was active, routed the claim to fast track, and approved a payout of A$1484.64 for the stolen laptop claim."
    },
    "error": null,
    "metadata": {
      "agent": {
        "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
        "systemOfRecord": "Runback demo sandbox (synthetic data)"
      },
      "model": "gpt-4o-mini",
      "demo_agent": true,
      "est_cost_usd": 0.000351,
      "sandbox_tools": true,
      "scenario_seed": "claims-triage-agent:2026-11-02:42"
    },
    "step_count": 4,
    "total_tokens": 2008,
    "started_at": "2026-11-02T08:10:48.991+00:00",
    "ended_at": "2026-11-02T08:10:55.31+00:00",
    "actor_type": null,
    "actor_id": null
  },
  "events": [
    {
      "seq": 0,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": "New claim CLM-11702 on policy PL-30120: laptop stolen from a parked car. Repair estimate A$2234.64.",
      "phase": "start",
      "output": null,
      "run_id": "sbx-claims-triage-98c259c5d71c",
      "status": "running",
      "ts_end": "2026-11-02T08:10:55.310Z",
      "span_id": "r",
      "metadata": {
        "agent": {
          "description": "Routes incoming claims to the right queue. Runback demo agent: real model calls and real policy decisions; its tools act on a sandbox of synthetic customers, orders and accounts.",
          "systemOfRecord": "Runback demo sandbox (synthetic data)"
        },
        "model": "gpt-4o-mini",
        "demo_agent": true,
        "est_cost_usd": 0.000351,
        "sandbox_tools": true,
        "scenario_seed": "claims-triage-agent:2026-11-02:42"
      },
      "ts_start": "2026-11-02T08:10:48.991Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "6bce4559ef64d931e8220a807d8f2afcfaeb6a3db6d6133e533a7103fdf9019a"
    },
    {
      "seq": 1,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "gpt-4o-mini",
        "provider": "openai"
      },
      "usage": {
        "input_tokens": 387,
        "total_tokens": 407,
        "output_tokens": 20
      },
      "run_id": "sbx-claims-triage-98c259c5d71c",
      "ts_end": "2026-11-02T08:10:51.106Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-11702 on policy PL-30120: laptop stolen from a parked car. Repair estimate A$2234.64."
          }
        ]
      },
      "span_id": "l1",
      "response": {
        "text": null,
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "policy_id": "PL-30120"
            },
            "tool_name": "check_policy_status",
            "tool_call_id": "call_HTwJ146H3orzD95J7lKFcBJo"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-11-02T08:10:48.991Z",
      "latency_ms": 2113,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "40d4362cd645e76516e82833cd8cf0b9007a5185f6dfba7520c6bdbf1afad300"
    },
    {
      "seq": 2,
      "type": "tool",
      "error": null,
      "input": {
        "policy_id": "PL-30120"
      },
      "output": {
        "active": true,
        "policy_id": "PL-30120",
        "excess_aud": 750,
        "claims_last_3y": 0,
        "policyholder_customer_id": 6384
      },
      "run_id": "sbx-claims-triage-98c259c5d71c",
      "ts_end": "2026-11-02T08:10:51.293Z",
      "span_id": "t1",
      "ts_start": "2026-11-02T08:10:51.106Z",
      "tool_name": "check_policy_status",
      "latency_ms": 187,
      "tool_call_id": "call_HTwJ146H3orzD95J7lKFcBJo",
      "parent_span_id": "l1",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "a4fbd043a9464e302e0af3e3985c452c145c21a89c4cf3ff524cfe35f4b57465"
    },
    {
      "seq": 3,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "gpt-4o-mini",
        "provider": "openai"
      },
      "usage": {
        "input_tokens": 449,
        "total_tokens": 474,
        "output_tokens": 25
      },
      "run_id": "sbx-claims-triage-98c259c5d71c",
      "ts_end": "2026-11-02T08:10:52.617Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-11702 on policy PL-30120: laptop stolen from a parked car. Repair estimate A$2234.64."
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-30120"
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_HTwJ146H3orzD95J7lKFcBJo"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-30120",
                    "excess_aud": 750,
                    "claims_last_3y": 0,
                    "policyholder_customer_id": 6384
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_HTwJ146H3orzD95J7lKFcBJo"
              }
            ]
          }
        ]
      },
      "span_id": "l2",
      "response": {
        "text": null,
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "queue": "fast_track",
              "claim_id": "CLM-11702"
            },
            "tool_name": "route_claim",
            "tool_call_id": "call_YhqIdfkUePeAV4fAkjypOUKp"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-11-02T08:10:51.293Z",
      "latency_ms": 1324,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "5c81ac1ea456253db4a2310720fbe9ccc94bf3571b424da0ba3f0f0a691102ef"
    },
    {
      "seq": 4,
      "type": "tool",
      "error": null,
      "input": {
        "queue": "fast_track",
        "claim_id": "CLM-11702"
      },
      "output": {
        "queue": "fast_track",
        "routed": true,
        "claim_id": "CLM-11702"
      },
      "run_id": "sbx-claims-triage-98c259c5d71c",
      "ts_end": "2026-11-02T08:10:52.669Z",
      "span_id": "t2",
      "ts_start": "2026-11-02T08:10:52.617Z",
      "tool_name": "route_claim",
      "latency_ms": 52,
      "tool_call_id": "call_YhqIdfkUePeAV4fAkjypOUKp",
      "parent_span_id": "l2",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "aa3691d5ec818fb9802e7455dc4ef156e3fa1413bbe2db8d5b4868934be933d6"
    },
    {
      "seq": 5,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "gpt-4o-mini",
        "provider": "openai"
      },
      "usage": {
        "input_tokens": 499,
        "total_tokens": 528,
        "output_tokens": 29
      },
      "run_id": "sbx-claims-triage-98c259c5d71c",
      "ts_end": "2026-11-02T08:10:54.004Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-11702 on policy PL-30120: laptop stolen from a parked car. Repair estimate A$2234.64."
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-30120"
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_HTwJ146H3orzD95J7lKFcBJo"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-30120",
                    "excess_aud": 750,
                    "claims_last_3y": 0,
                    "policyholder_customer_id": 6384
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_HTwJ146H3orzD95J7lKFcBJo"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "queue": "fast_track",
                  "claim_id": "CLM-11702"
                },
                "toolName": "route_claim",
                "toolCallId": "call_YhqIdfkUePeAV4fAkjypOUKp"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "queue": "fast_track",
                    "routed": true,
                    "claim_id": "CLM-11702"
                  }
                },
                "toolName": "route_claim",
                "toolCallId": "call_YhqIdfkUePeAV4fAkjypOUKp"
              }
            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": null,
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "amount": 1484.64,
              "claim_id": "CLM-11702"
            },
            "tool_name": "approve_payout",
            "tool_call_id": "call_oREo9GGGFj5ioWF5Q3TY3oBd"
          }
        ],
        "finish_reason": "tool-calls"
      },
      "ts_start": "2026-11-02T08:10:52.669Z",
      "latency_ms": 1335,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "2f5d97daf018b3a889f67a299a4dd5af89236bacbe1e003f638860372161425d"
    },
    {
      "seq": 6,
      "type": "tool",
      "error": null,
      "input": {
        "amount": 1484.64,
        "claim_id": "CLM-11702"
      },
      "output": {
        "sandbox": true,
        "approved": true,
        "claim_id": "CLM-11702",
        "amount_aud": 1484.64
      },
      "run_id": "sbx-claims-triage-98c259c5d71c",
      "ts_end": "2026-11-02T08:10:54.053Z",
      "span_id": "t3",
      "ts_start": "2026-11-02T08:10:54.004Z",
      "tool_name": "approve_payout",
      "latency_ms": 49,
      "tool_call_id": "call_oREo9GGGFj5ioWF5Q3TY3oBd",
      "parent_span_id": "l3",
      "schema_version": 1,
      "policy_evaluated": {
        "passed": true
      },
      "_hash": "c73dd17109d039ff92d236e0ba778f45a66e93a5d436aa6b9a8914df6e6caf2e"
    },
    {
      "seq": 7,
      "type": "llm",
      "error": null,
      "model": {
        "model_id": "gpt-4o-mini",
        "provider": "openai"
      },
      "usage": {
        "input_tokens": 562,
        "total_tokens": 599,
        "output_tokens": 37
      },
      "run_id": "sbx-claims-triage-98c259c5d71c",
      "ts_end": "2026-11-02T08:10:55.310Z",
      "request": {
        "tools": [
          {
            "name": "check_policy_status",
            "parameters": {
              "type": "object",
              "required": [
                "policy_id"
              ],
              "properties": {
                "policy_id": {
                  "type": "string",
                  "description": "Policy id, e.g. PL-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "queue"
              ],
              "properties": {
                "queue": {
                  "enum": [
                    "fast_track",
                    "standard",
                    "specialist",
                    "fraud_review"
                  ],
                  "type": "string"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Policyholder customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
          }
        ],
        "params": {
          "temperature": 0,
          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-11702 on policy PL-30120: laptop stolen from a parked car. Repair estimate A$2234.64."
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-30120"
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_HTwJ146H3orzD95J7lKFcBJo"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "active": true,
                    "policy_id": "PL-30120",
                    "excess_aud": 750,
                    "claims_last_3y": 0,
                    "policyholder_customer_id": 6384
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "call_HTwJ146H3orzD95J7lKFcBJo"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "queue": "fast_track",
                  "claim_id": "CLM-11702"
                },
                "toolName": "route_claim",
                "toolCallId": "call_YhqIdfkUePeAV4fAkjypOUKp"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "queue": "fast_track",
                    "routed": true,
                    "claim_id": "CLM-11702"
                  }
                },
                "toolName": "route_claim",
                "toolCallId": "call_YhqIdfkUePeAV4fAkjypOUKp"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "type": "tool-call",
                "input": {
                  "amount": 1484.64,
                  "claim_id": "CLM-11702"
                },
                "toolName": "approve_payout",
                "toolCallId": "call_oREo9GGGFj5ioWF5Q3TY3oBd"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "sandbox": true,
                    "approved": true,
                    "claim_id": "CLM-11702",
                    "amount_aud": 1484.64
                  }
                },
                "toolName": "approve_payout",
                "toolCallId": "call_oREo9GGGFj5ioWF5Q3TY3oBd"
              }
            ]
          }
        ]
      },
      "span_id": "l4",
      "response": {
        "text": "I checked the policy status, confirmed it was active, routed the claim to fast track, and approved a payout of A$1484.64 for the stolen laptop claim.",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-11-02T08:10:54.053Z",
      "latency_ms": 1257,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "2d9ef37fd0b0c5e841a3c15eba0379cb2f616266fa4ed7464663dddf0216e594"
    },
    {
      "seq": 8,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "I checked the policy status, confirmed it was active, routed the claim to fast track, and approved a payout of A$1484.64 for the stolen laptop claim."
      },
      "run_id": "sbx-claims-triage-98c259c5d71c",
      "status": "success",
      "ts_end": "2026-11-02T08:10:55.310Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-11-02T08:10:55.310Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "2594105f0908362f24a18831a6a5f11576fe7a457de43c2eecde2c0743f60d90"
    }
  ]
}