{
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    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
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    "output": {
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    },
    "error": null,
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              },
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            },
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          },
          {
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              },
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            },
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        ]
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        "claims_last_3y": 4,
        "policyholder_customer_id": 2622
      },
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              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
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          {
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                "amount"
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              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
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            "content": "New claim CLM-61286 on policy PL-72064: windscreen cracked by a stone on the freeway. Repair estimate A$2665.58."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this windscreen claim.",
                "type": "text"
              },
              {
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      },
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      "response": {
        "text": "The policy is active with a $750 excess. This is a straightforward windscreen claim with a repair estimate of $2,665.58. After deducting the $750 excess, the payout would be $1,915.58. I'll approve this as a fast-track claim and route it accordingly.",
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      "run_id": "sbx-claims-triage-a1915f6c4813",
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      "request": {
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              },
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            },
            "description": "Check whether a policy is active and its excess."
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          {
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              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
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              "required": [
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                "amount"
              ],
              "properties": {
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                  "description": "Amount in AUD"
                },
                "claim_id": {
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                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
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                "customer_id",
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              "properties": {
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                  "description": "Refund amount in AUD"
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                "reason": {
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                "claim_id": {
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            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        "params": {
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
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            "role": "user",
            "content": "New claim CLM-61286 on policy PL-72064: windscreen cracked by a stone on the freeway. Repair estimate A$2665.58."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this windscreen claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
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                "toolName": "check_policy_status",
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            ]
          },
          {
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                    "claims_last_3y": 4,
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                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01LEN7Jb1Pd8Trg5AvoNYvKX"
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            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with a $750 excess. This is a straightforward windscreen claim with a repair estimate of $2,665.58. After deducting the $750 excess, the payout would be $1,915.58. I'll approve this as a fast-track claim and route it accordingly.",
                "type": "text"
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              {
                "type": "tool-call",
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        ]
      },
      "span_id": "l3",
      "response": {
        "text": "Approved A$1,915.58 payout for the windscreen repair claim (estimate A$2,665.58 less A$750 excess) and routed to fast-track.",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-10-27T11:10:52.392Z",
      "latency_ms": 1114,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "a1a965b9f84527caa5f1855ee28626b3b1cc3c89122ebf0d8e29636dd4051420"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Approved A$1,915.58 payout for the windscreen repair claim (estimate A$2,665.58 less A$750 excess) and routed to fast-track."
      },
      "run_id": "sbx-claims-triage-a1915f6c4813",
      "status": "success",
      "ts_end": "2026-10-27T11:10:53.506Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-10-27T11:10:53.506Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "859fd3355af91f039a5ff550da7db82bcbb1fb8a604a52bf8508cd7d749d2da5"
    }
  ]
}