{
  "$schema": "runback.audit/v2",
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      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
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    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
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    "input": "New claim CLM-68124 on policy PL-76557: windscreen cracked by a stone on the freeway. Repair estimate A$1859.65.",
    "output": {
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    },
    "error": null,
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                }
              },
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            },
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          {
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                "queue"
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              },
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            },
            "description": "Approve a payout in AUD for a claim."
          },
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              },
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            },
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        ],
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          {
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          }
        ]
      },
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        "policy_id": "PL-76557",
        "excess_aud": 1000,
        "claims_last_3y": 3,
        "policyholder_customer_id": 1695
      },
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      "ts_end": "2026-10-26T09:11:00.131Z",
      "request": {
        "tools": [
          {
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                  "description": "Policy id, e.g. PL-12345"
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              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
            "parameters": {
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                "queue"
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            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
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              "required": [
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                "amount"
              ],
              "properties": {
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                  "description": "Amount in AUD"
                },
                "claim_id": {
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                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
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              "required": [
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                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
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                  "description": "Refund amount in AUD"
                },
                "reason": {
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                  "description": "Why the money is owed"
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                }
              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        ],
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        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
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          {
            "role": "user",
            "content": "New claim CLM-68124 on policy PL-76557: windscreen cracked by a stone on the freeway. Repair estimate A$1859.65."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this windscreen claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
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                },
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              }
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          {
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                    "policy_id": "PL-76557",
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                    "claims_last_3y": 3,
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                },
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            ]
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        ]
      },
      "span_id": "l2",
      "response": {
        "text": "The policy is active with a A$1000 excess. This is a straightforward windscreen damage claim with a repair estimate of A$1859.65. After deducting the excess, the payout would be A$859.65. I'll approve this as a fast-track claim and route it accordingly.",
        "reasoning": null,
        "tool_calls": [
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          {
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        ],
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    {
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        "approved": true,
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      "run_id": "sbx-claims-triage-ae1f8a8c0fcb",
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      "tool_call_id": "toolu_01WohuV7NhhLckEtHp2kyagU",
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      "input": {
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        "routed": true,
        "claim_id": "CLM-68124"
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      "run_id": "sbx-claims-triage-ae1f8a8c0fcb",
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    {
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      "request": {
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            "parameters": {
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                "policy_id": {
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                }
              },
              "additionalProperties": false
            },
            "description": "Check whether a policy is active and its excess."
          },
          {
            "name": "route_claim",
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                "claim_id": {
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              },
              "additionalProperties": false
            },
            "description": "Route a claim to a queue."
          },
          {
            "name": "approve_payout",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
                }
              },
              "additionalProperties": false
            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
            "name": "handoff_refund",
            "parameters": {
              "type": "object",
              "required": [
                "claim_id",
                "customer_id",
                "amount",
                "reason"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Refund amount in AUD"
                },
                "reason": {
                  "type": "string",
                  "description": "Why the money is owed"
                },
                "claim_id": {
                  "type": "string",
                  "description": "Claim id"
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                "customer_id": {
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              },
              "additionalProperties": false
            },
            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        ],
        "params": {
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          "max_output_tokens": 500
        },
        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "New claim CLM-68124 on policy PL-76557: windscreen cracked by a stone on the freeway. Repair estimate A$1859.65."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then triage this windscreen claim.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "policy_id": "PL-76557"
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01FWA7HPGdxAYcSGjB93aczQ"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
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                    "excess_aud": 1000,
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                    "policyholder_customer_id": 1695
                  }
                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_01FWA7HPGdxAYcSGjB93aczQ"
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            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with a A$1000 excess. This is a straightforward windscreen damage claim with a repair estimate of A$1859.65. After deducting the excess, the payout would be A$859.65. I'll approve this as a fast-track claim and route it accordingly.",
                "type": "text"
              },
              {
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                "input": {
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                  "claim_id": "CLM-68124"
                },
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                "toolCallId": "toolu_01WohuV7NhhLckEtHp2kyagU"
              },
              {
                "type": "tool-call",
                "input": {
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            ]
          },
          {
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                },
                "toolName": "approve_payout",
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              {
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                },
                "toolName": "route_claim",
                "toolCallId": "toolu_01JSJnZsKtwnqMquCrCzS9eZ"
              }
            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "Approved A$859.65 payout for windscreen repair (estimate A$1859.65 less A$1000 excess) and routed claim CLM-68124 to fast-track.",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-10-26T09:11:00.200Z",
      "latency_ms": 1143,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "730b30cebc88225df8bf38ac81a415b50f95f67350c5c71ea1ea90b083bc138c"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Approved A$859.65 payout for windscreen repair (estimate A$1859.65 less A$1000 excess) and routed claim CLM-68124 to fast-track."
      },
      "run_id": "sbx-claims-triage-ae1f8a8c0fcb",
      "status": "success",
      "ts_end": "2026-10-26T09:11:01.343Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-10-26T09:11:01.343Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "bdbc45667da14d02993d0dc69f9232716aa3f69624bc5c26bb560bf9a548a84e"
    }
  ]
}