{
  "$schema": "runback.audit/v2",
  "manifest": {
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    "generated_at": "2026-11-07T07:28:31.969Z",
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    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
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    "input": "New claim CLM-87905 on policy PL-83079: hail damage to roof and car bonnet. Repair estimate A$13516.97.",
    "output": {
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    },
    "error": null,
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                  "description": "Policy id, e.g. PL-12345"
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              },
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            },
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          },
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                "queue"
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                  "description": "Amount in AUD"
                },
                "claim_id": {
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              },
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            },
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          },
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                "customer_id",
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          }
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        "policy_id": "PL-83079",
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        "policyholder_customer_id": 2164
      },
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            },
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          },
          {
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              },
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            },
            "description": "Approve a payout in AUD for a claim."
          },
          {
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            "content": "New claim CLM-87905 on policy PL-83079: hail damage to roof and car bonnet. Repair estimate A$13516.97."
          },
          {
            "role": "assistant",
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              {
                "text": "I'll check the policy status and then route this claim appropriately.",
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              },
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      "response": {
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        "reasoning": null,
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            },
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          {
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            "description": "Route a claim to a queue."
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          {
            "name": "approve_payout",
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              },
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            "description": "Approve a payout in AUD for a claim."
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          {
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            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
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            "role": "user",
            "content": "New claim CLM-87905 on policy PL-83079: hail damage to roof and car bonnet. Repair estimate A$13516.97."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll check the policy status and then route this claim appropriately.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
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                },
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                },
                "toolName": "check_policy_status",
                "toolCallId": "toolu_015HRTVn592D8efBsiCLUmfg"
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            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "The policy is active with an A$750 excess. This is a multi-item hail damage claim (roof and car bonnet) with a substantial repair estimate, which requires specialist assessment to coordinate multiple damage sites and validate the estimate.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
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                "toolName": "route_claim",
                "toolCallId": "toolu_01CYmLv89HZkoAXpwhcyTBjM"
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            ]
          },
          {
            "role": "tool",
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            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "I've routed claim CLM-87905 to the specialist queue for assessment of the multi-item hail damage claim on active policy PL-83079 with an A$750 excess.",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
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      "output": {
        "summary": "I've routed claim CLM-87905 to the specialist queue for assessment of the multi-item hail damage claim on active policy PL-83079 with an A$750 excess."
      },
      "run_id": "sbx-claims-triage-cc782ad3e024",
      "status": "success",
      "ts_end": "2026-11-06T09:11:03.815Z",
      "span_id": "re",
      "metadata": {
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}