{
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    "verifier_url": "https://runback.dev/verify"
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        ]
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            },
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          },
          {
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    {
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            "description": "Route a claim to a queue."
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          {
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              },
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            },
            "description": "Approve a payout in AUD for a claim."
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          {
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            "description": "Hand a refund owed to the policyholder (for example premium taken after a policy lapsed) to the support refund agent, which runs as its own agent. Not for claim payouts."
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        "system": "You are Acme Insurance's claims triage agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Check the policy is active, then route each claim to fast_track, standard, specialist or fraud_review. Approve a payout yourself only for straightforward fast-track claims, net of the excess. Money owed back to a policyholder that is not a claim payout is the refund agent's job, not yours. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
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          },
          {
            "role": "assistant",
            "content": [
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                "text": "I'll check the policy status and then triage this claim.",
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          {
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                "text": "The policy is active with a A$1000 excess. This is a straightforward water damage claim with a repair estimate of A$4648.85. I'll route it to fast_track and approve the payout net of the excess.",
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          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "Routed CLM-65104 to fast_track and approved a payout of A$3648.85 (repair estimate of A$4648.85 less the A$1000 excess).",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-11-02T17:11:00.012Z",
      "latency_ms": 963,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "9e3ff7a4f8ebdbafa99f5cb906790e1cb08e0a59dc6259d4d637e8c3e67d8e01"
    },
    {
      "seq": 7,
      "name": "claims-triage-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "Routed CLM-65104 to fast_track and approved a payout of A$3648.85 (repair estimate of A$4648.85 less the A$1000 excess)."
      },
      "run_id": "sbx-claims-triage-d599ee85d6f5",
      "status": "success",
      "ts_end": "2026-11-02T17:11:00.975Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-11-02T17:11:00.975Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "02d5425d6383c737420a41789b2772f2903fa092d29351ed88b97dcaa180b091"
    }
  ]
}