{
  "$schema": "runback.audit/v2",
  "manifest": {
    "run_id": "sbx-support-refund-5424b9e1e9e9",
    "generated_at": "2026-11-07T07:36:11.081Z",
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      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
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    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
  },
  "run": {
    "run_id": "sbx-support-refund-5424b9e1e9e9",
    "name": "support-refund-agent",
    "status": "success",
    "input": "Customer #7954 is asking for a refund of A$225.20 on order ORD-82448 because they cancelled within the cooling-off period.",
    "output": {
      "summary": "I've processed a full refund of A$225.20 for customer Jordan Synthwood on order ORD-82448 and notified them via email that the refund has been issued."
    },
    "error": null,
    "metadata": {
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      "name": "support-refund-agent",
      "type": "run",
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      "phase": "start",
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      },
      "run_id": "sbx-support-refund-5424b9e1e9e9",
      "ts_end": "2026-11-04T09:10:54.541Z",
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              ],
              "properties": {
                "customer_id": {
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                  "description": "Customer id"
                }
              },
              "additionalProperties": false
            },
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          },
          {
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            "parameters": {
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              "required": [
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              ],
              "properties": {
                "order_id": {
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                  "description": "Order id, e.g. ORD-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Look up an order by id."
          },
          {
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            "parameters": {
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              "required": [
                "customer_id",
                "order_id",
                "amount"
              ],
              "properties": {
                "amount": {
                  "type": "number",
                  "description": "Amount in AUD"
                },
                "order_id": {
                  "type": "string",
                  "description": "Order id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Refund an amount in AUD to the customer's original payment method."
          },
          {
            "name": "escalate_to_human",
            "parameters": {
              "type": "object",
              "required": [
                "customer_id",
                "reason"
              ],
              "properties": {
                "reason": {
                  "type": "string",
                  "description": "Why a person should decide"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand the case to a human support lead with a reason."
          },
          {
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            "parameters": {
              "type": "object",
              "required": [
                "customer_id",
                "message"
              ],
              "properties": {
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                },
                "customer_id": {
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                  "description": "Customer id"
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              },
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            },
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        ],
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        },
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            "content": "Customer #7954 is asking for a refund of A$225.20 on order ORD-82448 because they cancelled within the cooling-off period."
          }
        ]
      },
      "span_id": "l1",
      "response": {
        "text": "I'll look up the customer and order to verify the details before processing the refund.",
        "reasoning": null,
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            },
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      },
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        "name": "Jordan Synthwood",
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        "customer_since": "2021-06-01"
      },
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        "payment": "card",
        "disputed": false,
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      "request": {
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                  "description": "Customer id"
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              "additionalProperties": false
            },
            "description": "Look up a customer by id."
          },
          {
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            "parameters": {
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              "required": [
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              ],
              "properties": {
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                  "description": "Order id, e.g. ORD-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Look up an order by id."
          },
          {
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            "parameters": {
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              "required": [
                "customer_id",
                "order_id",
                "amount"
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              "properties": {
                "amount": {
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                  "description": "Amount in AUD"
                },
                "order_id": {
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                  "description": "Order id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Refund an amount in AUD to the customer's original payment method."
          },
          {
            "name": "escalate_to_human",
            "parameters": {
              "type": "object",
              "required": [
                "customer_id",
                "reason"
              ],
              "properties": {
                "reason": {
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                  "description": "Why a person should decide"
                },
                "customer_id": {
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                  "description": "Customer id"
                }
              },
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            "description": "Hand the case to a human support lead with a reason."
          },
          {
            "name": "handoff_notify_customer",
            "parameters": {
              "type": "object",
              "required": [
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                "message"
              ],
              "properties": {
                "message": {
                  "type": "string",
                  "description": "What the customer needs to be told"
                },
                "customer_id": {
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                  "description": "Customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand the customer message to the notification agent, which runs as its own agent and picks SMS or email from the customer's contact preferences."
          }
        ],
        "params": {
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          "max_output_tokens": 500
        },
        "system": "You are Acme's support refund agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Resolve refund requests quickly and politely. Look the customer and order up before deciding. Gold-tier customers get the benefit of the doubt. A customer should hear about a refund once it is issued. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "Customer #7954 is asking for a refund of A$225.20 on order ORD-82448 because they cancelled within the cooling-off period."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll look up the customer and order to verify the details before processing the refund.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "customer_id": 7954
                },
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              {
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                    "city": "Darwin",
                    "name": "Jordan Synthwood",
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                },
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                    "payment": "card",
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                    "customer_id": 7954
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                },
                "toolName": "lookup_order",
                "toolCallId": "toolu_01V9bhiFS7wRWsV9MHaDVhvd"
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            ]
          }
        ]
      },
      "span_id": "l2",
      "response": {
        "text": "Perfect. The customer is Jordan Synthwood (silver tier), and the order total matches the refund amount requested (A$225.20). The order has been delivered and is not disputed. Since the customer is requesting a refund within the cooling-off period, I'll process this refund and notify them.",
        "reasoning": null,
        "tool_calls": [
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            "input": {
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              "order_id": "ORD-82448",
              "customer_id": 7954
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            "tool_call_id": "toolu_01TXHhavx2EETGYNckzPrp2f"
          },
          {
            "input": {
              "message": "Your refund of A$225.20 for order ORD-82448 has been processed and will be returned to your original payment method within 3-5 business days. Thank you for your business.",
              "customer_id": 7954
            },
            "tool_name": "handoff_notify_customer",
            "tool_call_id": "toolu_017GmZriS95zLcY8drj4RDKK"
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        ],
        "finish_reason": "tool-calls"
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      "ts_start": "2026-11-04T09:10:54.624Z",
      "latency_ms": 2812,
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      "seq": 5,
      "type": "tool",
      "error": null,
      "input": {
        "amount": 225.2,
        "order_id": "ORD-82448",
        "customer_id": 7954
      },
      "output": {
        "sandbox": true,
        "refunded": true,
        "refund_id": "RF-9542520",
        "amount_aud": 225.2
      },
      "run_id": "sbx-support-refund-5424b9e1e9e9",
      "ts_end": "2026-11-04T09:10:57.521Z",
      "span_id": "t3",
      "ts_start": "2026-11-04T09:10:57.436Z",
      "tool_name": "issue_refund",
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      "tool_call_id": "toolu_01TXHhavx2EETGYNckzPrp2f",
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    {
      "seq": 6,
      "type": "tool",
      "error": null,
      "input": {
        "message": "Your refund of A$225.20 for order ORD-82448 has been processed and will be returned to your original payment method within 3-5 business days. Thank you for your business.",
        "customer_id": 7954
      },
      "output": {
        "agent": "notify-customer-agent",
        "run_id": "sbx-notify-customer-4b5dd9115d8b",
        "outcome": "completed",
        "summary": "Sent an email to customer #7954 notifying them that their refund of A$225.20 for order ORD-82448 has been processed.",
        "delegated": true
      },
      "run_id": "sbx-support-refund-5424b9e1e9e9",
      "ts_end": "2026-11-04T09:10:58.929Z",
      "span_id": "t4",
      "ts_start": "2026-11-04T09:10:57.521Z",
      "tool_name": "handoff_notify_customer",
      "latency_ms": 1408,
      "tool_call_id": "toolu_017GmZriS95zLcY8drj4RDKK",
      "parent_span_id": "l2",
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    {
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      "run_id": "sbx-support-refund-5424b9e1e9e9",
      "ts_end": "2026-11-04T09:10:59.974Z",
      "request": {
        "tools": [
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            "name": "lookup_customer",
            "parameters": {
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              "required": [
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              ],
              "properties": {
                "customer_id": {
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                  "description": "Customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Look up a customer by id."
          },
          {
            "name": "lookup_order",
            "parameters": {
              "type": "object",
              "required": [
                "order_id"
              ],
              "properties": {
                "order_id": {
                  "type": "string",
                  "description": "Order id, e.g. ORD-12345"
                }
              },
              "additionalProperties": false
            },
            "description": "Look up an order by id."
          },
          {
            "name": "issue_refund",
            "parameters": {
              "type": "object",
              "required": [
                "customer_id",
                "order_id",
                "amount"
              ],
              "properties": {
                "amount": {
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                  "description": "Amount in AUD"
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                "order_id": {
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                  "description": "Order id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Customer id"
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              },
              "additionalProperties": false
            },
            "description": "Refund an amount in AUD to the customer's original payment method."
          },
          {
            "name": "escalate_to_human",
            "parameters": {
              "type": "object",
              "required": [
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                "reason"
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              "properties": {
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                  "description": "Why a person should decide"
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                "customer_id": {
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                  "description": "Customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand the case to a human support lead with a reason."
          },
          {
            "name": "handoff_notify_customer",
            "parameters": {
              "type": "object",
              "required": [
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                "message"
              ],
              "properties": {
                "message": {
                  "type": "string",
                  "description": "What the customer needs to be told"
                },
                "customer_id": {
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                  "description": "Customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand the customer message to the notification agent, which runs as its own agent and picks SMS or email from the customer's contact preferences."
          }
        ],
        "params": {
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          "max_output_tokens": 500
        },
        "system": "You are Acme's support refund agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Resolve refund requests quickly and politely. Look the customer and order up before deciding. Gold-tier customers get the benefit of the doubt. A customer should hear about a refund once it is issued. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "Customer #7954 is asking for a refund of A$225.20 on order ORD-82448 because they cancelled within the cooling-off period."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll look up the customer and order to verify the details before processing the refund.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "customer_id": 7954
                },
                "toolName": "lookup_customer",
                "toolCallId": "toolu_01Y6EB92ywfMHVcRgxvEsrsC"
              },
              {
                "type": "tool-call",
                "input": {
                  "order_id": "ORD-82448"
                },
                "toolName": "lookup_order",
                "toolCallId": "toolu_01V9bhiFS7wRWsV9MHaDVhvd"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "id": 7954,
                    "city": "Darwin",
                    "name": "Jordan Synthwood",
                    "tier": "silver",
                    "customer_since": "2021-06-01"
                  }
                },
                "toolName": "lookup_customer",
                "toolCallId": "toolu_01Y6EB92ywfMHVcRgxvEsrsC"
              },
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "status": "delivered",
                    "payment": "card",
                    "disputed": false,
                    "order_id": "ORD-82448",
                    "total_aud": 225.2,
                    "customer_id": 7954
                  }
                },
                "toolName": "lookup_order",
                "toolCallId": "toolu_01V9bhiFS7wRWsV9MHaDVhvd"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "Perfect. The customer is Jordan Synthwood (silver tier), and the order total matches the refund amount requested (A$225.20). The order has been delivered and is not disputed. Since the customer is requesting a refund within the cooling-off period, I'll process this refund and notify them.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "amount": 225.2,
                  "order_id": "ORD-82448",
                  "customer_id": 7954
                },
                "toolName": "issue_refund",
                "toolCallId": "toolu_01TXHhavx2EETGYNckzPrp2f"
              },
              {
                "type": "tool-call",
                "input": {
                  "message": "Your refund of A$225.20 for order ORD-82448 has been processed and will be returned to your original payment method within 3-5 business days. Thank you for your business.",
                  "customer_id": 7954
                },
                "toolName": "handoff_notify_customer",
                "toolCallId": "toolu_017GmZriS95zLcY8drj4RDKK"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "sandbox": true,
                    "refunded": true,
                    "refund_id": "RF-9542520",
                    "amount_aud": 225.2
                  }
                },
                "toolName": "issue_refund",
                "toolCallId": "toolu_01TXHhavx2EETGYNckzPrp2f"
              },
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "agent": "notify-customer-agent",
                    "run_id": "sbx-notify-customer-4b5dd9115d8b",
                    "outcome": "completed",
                    "summary": "Sent an email to customer #7954 notifying them that their refund of A$225.20 for order ORD-82448 has been processed.",
                    "delegated": true
                  }
                },
                "toolName": "handoff_notify_customer",
                "toolCallId": "toolu_017GmZriS95zLcY8drj4RDKK"
              }
            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "I've processed a full refund of A$225.20 for customer Jordan Synthwood on order ORD-82448 and notified them via email that the refund has been issued.",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-11-04T09:10:58.929Z",
      "latency_ms": 1045,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "e6b5c2c3ab42d96d62bf049677dd920f2f4333350403aa664248f3ea2a9d2a07"
    },
    {
      "seq": 8,
      "name": "support-refund-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "I've processed a full refund of A$225.20 for customer Jordan Synthwood on order ORD-82448 and notified them via email that the refund has been issued."
      },
      "run_id": "sbx-support-refund-5424b9e1e9e9",
      "status": "success",
      "ts_end": "2026-11-04T09:10:59.974Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-11-04T09:10:59.974Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "ec0a6c25256ff42026d60be6e12313f9551c0bd2a55b70274289885a7f20839f"
    }
  ]
}