{
  "$schema": "runback.audit/v2",
  "manifest": {
    "run_id": "sbx-support-refund-e0e09b586a1c",
    "generated_at": "2026-11-07T07:35:52.293Z",
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      "note": "The run's oracle stream — every model response and tool output, hash-chained. Re-execute the agent against `events` with @runback/replay and the cassette digest must reproduce. This is proof the recording IS the deterministic input stream of the run — an audit you can re-run, not just read."
    },
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    "verify": "Recompute the event chain h_i = SHA-256(h_{i-1} + canonical(event_i)) over `events` → must equal content_digest. Recompute the oracle-stream digest from `events` → must equal replay.cassette_digest. The signature covers `${content_digest}:${cassette_digest}`. Ed25519: verify with the public key embedded in manifest.signature.pubkey (no server key needed — fully offline-verifiable). HMAC-SHA256 (legacy): requires AUDIT_SIGNING_KEY. POST this record to /api/audit/verify.",
    "spec_url": "https://runback.dev/spec",
    "verifier_url": "https://runback.dev/verify"
  },
  "run": {
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    "name": "support-refund-agent",
    "status": "success",
    "input": "Customer #6782 is asking for a refund of A$154.81 on order ORD-63674 because they cancelled within the cooling-off period.",
    "output": {
      "summary": "I've issued a full refund of A$154.81 to customer #6782 for order ORD-63674 and notified them via email that the refund will appear in their account within 3-5 business days."
    },
    "error": null,
    "metadata": {
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      "phase": "start",
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              ],
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              },
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            },
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          {
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            "parameters": {
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              "properties": {
                "order_id": {
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                  "description": "Order id, e.g. ORD-12345"
                }
              },
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            },
            "description": "Look up an order by id."
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          {
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            "parameters": {
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              "required": [
                "customer_id",
                "order_id",
                "amount"
              ],
              "properties": {
                "amount": {
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                  "description": "Amount in AUD"
                },
                "order_id": {
                  "type": "string",
                  "description": "Order id"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Refund an amount in AUD to the customer's original payment method."
          },
          {
            "name": "escalate_to_human",
            "parameters": {
              "type": "object",
              "required": [
                "customer_id",
                "reason"
              ],
              "properties": {
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                  "type": "string",
                  "description": "Why a person should decide"
                },
                "customer_id": {
                  "type": "number",
                  "description": "Customer id"
                }
              },
              "additionalProperties": false
            },
            "description": "Hand the case to a human support lead with a reason."
          },
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              "required": [
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              },
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            },
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        ],
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        },
        "system": "You are Acme's support refund agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Resolve refund requests quickly and politely. Look the customer and order up before deciding. Gold-tier customers get the benefit of the doubt. A customer should hear about a refund once it is issued. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
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          {
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          }
        ]
      },
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      "response": {
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            },
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        "city": "Brisbane",
        "name": "Harper Example",
        "tier": "standard",
        "customer_since": "2025-02-01"
      },
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        "payment": "card",
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              "additionalProperties": false
            },
            "description": "Look up an order by id."
          },
          {
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            "parameters": {
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              "required": [
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                "order_id",
                "amount"
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              "properties": {
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                "order_id": {
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                },
                "customer_id": {
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                  "description": "Customer id"
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              },
              "additionalProperties": false
            },
            "description": "Refund an amount in AUD to the customer's original payment method."
          },
          {
            "name": "escalate_to_human",
            "parameters": {
              "type": "object",
              "required": [
                "customer_id",
                "reason"
              ],
              "properties": {
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                  "description": "Customer id"
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              },
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          {
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              "required": [
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                  "description": "Customer id"
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            },
            "description": "Hand the customer message to the notification agent, which runs as its own agent and picks SMS or email from the customer's contact preferences."
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        ],
        "params": {
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        },
        "system": "You are Acme's support refund agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Resolve refund requests quickly and politely. Look the customer and order up before deciding. Gold-tier customers get the benefit of the doubt. A customer should hear about a refund once it is issued. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
          {
            "role": "user",
            "content": "Customer #6782 is asking for a refund of A$154.81 on order ORD-63674 because they cancelled within the cooling-off period."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll look up the customer and order to verify the details before processing the refund.",
                "type": "text"
              },
              {
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                },
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                    "name": "Harper Example",
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                },
                "toolName": "lookup_customer",
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                    "customer_id": 6782
                  }
                },
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            ]
          }
        ]
      },
      "span_id": "l2",
      "response": {
        "text": "Perfect. The customer is Harper Example (standard tier), and the order matches: ORD-63674 for A$154.81. The order has been delivered and is not disputed. Since the customer cancelled within the cooling-off period, this is a valid refund request. I'll process the refund and notify the customer.",
        "reasoning": null,
        "tool_calls": [
          {
            "input": {
              "amount": 154.81,
              "order_id": "ORD-63674",
              "customer_id": 6782
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          },
          {
            "input": {
              "message": "Your refund of A$154.81 for order ORD-63674 has been processed and will be returned to your original payment method within 3-5 business days.",
              "customer_id": 6782
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      "input": {
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        "order_id": "ORD-63674",
        "customer_id": 6782
      },
      "output": {
        "sandbox": true,
        "refunded": true,
        "refund_id": "RF-7825481",
        "amount_aud": 154.81
      },
      "run_id": "sbx-support-refund-e0e09b586a1c",
      "ts_end": "2026-11-01T18:11:00.215Z",
      "span_id": "t3",
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        "message": "Your refund of A$154.81 for order ORD-63674 has been processed and will be returned to your original payment method within 3-5 business days.",
        "customer_id": 6782
      },
      "output": {
        "agent": "notify-customer-agent",
        "run_id": "sbx-notify-customer-c4e35c275a7b",
        "outcome": "completed",
        "summary": "Sent an email to customer #6782 notifying them that their refund of A$154.81 for order ORD-63674 has been processed.",
        "delegated": true
      },
      "run_id": "sbx-support-refund-e0e09b586a1c",
      "ts_end": "2026-11-01T18:11:00.970Z",
      "span_id": "t4",
      "ts_start": "2026-11-01T18:11:00.215Z",
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      "tool_call_id": "toolu_012EihV5q7m6HP9Wiqsw9sK4",
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    {
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      "run_id": "sbx-support-refund-e0e09b586a1c",
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      "request": {
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              "properties": {
                "customer_id": {
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                  "description": "Customer id"
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              },
              "additionalProperties": false
            },
            "description": "Look up a customer by id."
          },
          {
            "name": "lookup_order",
            "parameters": {
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              "required": [
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              ],
              "properties": {
                "order_id": {
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                  "description": "Order id, e.g. ORD-12345"
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              },
              "additionalProperties": false
            },
            "description": "Look up an order by id."
          },
          {
            "name": "issue_refund",
            "parameters": {
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              "required": [
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                "order_id",
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              "properties": {
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                "order_id": {
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                "customer_id": {
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                  "description": "Customer id"
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              },
              "additionalProperties": false
            },
            "description": "Refund an amount in AUD to the customer's original payment method."
          },
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              },
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            },
            "description": "Hand the case to a human support lead with a reason."
          },
          {
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            "parameters": {
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              "required": [
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                "message"
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                },
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                  "description": "Customer id"
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              },
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            },
            "description": "Hand the customer message to the notification agent, which runs as its own agent and picks SMS or email from the customer's contact preferences."
          }
        ],
        "params": {
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          "max_output_tokens": 500
        },
        "system": "You are Acme's support refund agent. You are running in Runback's public demo sandbox: every customer, order, invoice and account is synthetic, and your tools act on test data only. Resolve refund requests quickly and politely. Look the customer and order up before deciding. Gold-tier customers get the benefit of the doubt. A customer should hear about a refund once it is issued. Use the tools to act; when you are done, reply with a one-sentence summary of what you did.",
        "messages": [
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            "role": "user",
            "content": "Customer #6782 is asking for a refund of A$154.81 on order ORD-63674 because they cancelled within the cooling-off period."
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "I'll look up the customer and order to verify the details before processing the refund.",
                "type": "text"
              },
              {
                "type": "tool-call",
                "input": {
                  "customer_id": 6782
                },
                "toolName": "lookup_customer",
                "toolCallId": "toolu_01Qu6R2Dq7engYggQw9wUpaL"
              },
              {
                "type": "tool-call",
                "input": {
                  "order_id": "ORD-63674"
                },
                "toolName": "lookup_order",
                "toolCallId": "toolu_01WkGg75XEwsg2eCNZLwhda8"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "id": 6782,
                    "city": "Brisbane",
                    "name": "Harper Example",
                    "tier": "standard",
                    "customer_since": "2025-02-01"
                  }
                },
                "toolName": "lookup_customer",
                "toolCallId": "toolu_01Qu6R2Dq7engYggQw9wUpaL"
              },
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "status": "delivered",
                    "payment": "card",
                    "disputed": false,
                    "order_id": "ORD-63674",
                    "total_aud": 154.81,
                    "customer_id": 6782
                  }
                },
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                "toolCallId": "toolu_01WkGg75XEwsg2eCNZLwhda8"
              }
            ]
          },
          {
            "role": "assistant",
            "content": [
              {
                "text": "Perfect. The customer is Harper Example (standard tier), and the order matches: ORD-63674 for A$154.81. The order has been delivered and is not disputed. Since the customer cancelled within the cooling-off period, this is a valid refund request. I'll process the refund and notify the customer.",
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              },
              {
                "type": "tool-call",
                "input": {
                  "amount": 154.81,
                  "order_id": "ORD-63674",
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                },
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              },
              {
                "type": "tool-call",
                "input": {
                  "message": "Your refund of A$154.81 for order ORD-63674 has been processed and will be returned to your original payment method within 3-5 business days.",
                  "customer_id": 6782
                },
                "toolName": "handoff_notify_customer",
                "toolCallId": "toolu_012EihV5q7m6HP9Wiqsw9sK4"
              }
            ]
          },
          {
            "role": "tool",
            "content": [
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "sandbox": true,
                    "refunded": true,
                    "refund_id": "RF-7825481",
                    "amount_aud": 154.81
                  }
                },
                "toolName": "issue_refund",
                "toolCallId": "toolu_01BqshShS4Pxm3iGmHyh7pHA"
              },
              {
                "type": "tool-result",
                "output": {
                  "type": "json",
                  "value": {
                    "agent": "notify-customer-agent",
                    "run_id": "sbx-notify-customer-c4e35c275a7b",
                    "outcome": "completed",
                    "summary": "Sent an email to customer #6782 notifying them that their refund of A$154.81 for order ORD-63674 has been processed.",
                    "delegated": true
                  }
                },
                "toolName": "handoff_notify_customer",
                "toolCallId": "toolu_012EihV5q7m6HP9Wiqsw9sK4"
              }
            ]
          }
        ]
      },
      "span_id": "l3",
      "response": {
        "text": "I've issued a full refund of A$154.81 to customer #6782 for order ORD-63674 and notified them via email that the refund will appear in their account within 3-5 business days.",
        "reasoning": null,
        "tool_calls": [],
        "finish_reason": "stop"
      },
      "ts_start": "2026-11-01T18:11:00.970Z",
      "latency_ms": 1103,
      "parent_span_id": "r",
      "schema_version": 1,
      "_hash": "347a71e0be5948a4c6dfdcf679ea28c7d2eb251539196eece714ed59673aee89"
    },
    {
      "seq": 8,
      "name": "support-refund-agent",
      "type": "run",
      "error": null,
      "input": null,
      "phase": "end",
      "output": {
        "summary": "I've issued a full refund of A$154.81 to customer #6782 for order ORD-63674 and notified them via email that the refund will appear in their account within 3-5 business days."
      },
      "run_id": "sbx-support-refund-e0e09b586a1c",
      "status": "success",
      "ts_end": "2026-11-01T18:11:02.073Z",
      "span_id": "re",
      "metadata": {
        "demo_agent": true,
        "sandbox_tools": true
      },
      "ts_start": "2026-11-01T18:11:02.073Z",
      "parent_span_id": null,
      "schema_version": 1,
      "_hash": "7bcbf9b3926a7ffb3c07f3ad5556c3abe32a9a46b5413c705f33c761cd5c4436"
    }
  ]
}