support-refund-agenterror

It used lookup customer, then failed at the issue refund step. — Refund of $250 on a disputed charge exceeds the $100 limit and skips required escalation. Blocked by policy gate.

2steps

1,272tokens

2.2swall

⤓ Audit record

Time-travel replaydeterministic · offline · no model calls⛓ cassette 4aee5dd3718c…

frame 5 / 6

Scrub the run — rewind to before it broke and watch what the agent knew at each step. Reconstructed from the recording; nothing leaves this machine.

Runback·runback.cassette/v1·verify this record →