Request Customer #7817 has disputed an A$361.59 charge on order ORD-69860 and wants a refund — they say the item arrived damaged. Model gpt-4o-mini Calls lookup_customer with customer id 7817 Calls lookup_order with order id ORD-69860 Tool lookup_customer id 7817city Hobartname Riley Mockridgetier goldcustomer since 2025-04-01Tool lookup_order status in_transitpayment carddisputed trueorder id ORD-69860total A$361.59customer id 7817Model gpt-4o-mini Calls issue_refund with amount 361.59order id ORD-69860customer id 7817 Tool issue_refund Failed when issue_refund.amount gt 100 and input matches /disputed/ → must calls escalate_to_human — violated Done Tool call
issue_refund() — failed
Tool issue_refund
Input amount 361.59order id ORD-69860customer id 7817
Latency 102 ms Error when issue_refund.amount gt 100 and input matches /disputed/ → must calls escalate_to_human — violated
Rebuilt in your browser from the recording, with no model calls. Recording ddaad5196915…