Request Customer #3990 has disputed an A$271.31 charge on order ORD-11429 and wants a refund — they say the subscription renewed unexpectedly. Model gpt-4o-mini Calls lookup_customer with customer id 3990 Calls lookup_order with order id ORD-11429 Tool lookup_customer id 3990city Hobartname Harper Placeholdertier goldcustomer since 2024-07-01Tool lookup_order status deliveredpayment carddisputed trueorder id ORD-11429total A$271.31customer id 3990Model gpt-4o-mini Calls issue_refund with amount 271.31order id ORD-11429customer id 3990 Tool issue_refund Failed when issue_refund.amount gt 100 and input matches /disputed/ → must calls escalate_to_human — violated Done Tool call
issue_refund() — failed
Tool issue_refund
Input amount 271.31order id ORD-11429customer id 3990
Latency 194 ms Error when issue_refund.amount gt 100 and input matches /disputed/ → must calls escalate_to_human — violated
Rebuilt in your browser from the recording, with no model calls. Recording ec6e7327f83a…