Terms of Service

These Terms govern your use of the Runback website, the managed cloud service, and the Runback software. By using any of them you agree to these Terms. If you're agreeing on behalf of an organisation, you represent that you can bind it. An executed order form or master services agreement (MSA), where one exists, takes precedence over these Terms.

1. The software & licensing

Runback is proprietary software with a free Community edition. The Community edition is licensed under the Runback Community License and is free to install and self-host — it is not open source and grants no source, copying, or redistribution rights. Enterprise features (for example multi-tenant controls, the fleet dashboard, SSO, and alerting) require a valid RUNBACK_LICENSE to run in production under the Runback Commercial License. The split between editions is defined in LICENSING.md.

2. Accounts

You're responsible for activity under your account and for keeping access secure. Notify us promptly of any unauthorised use. You must be able to form a binding contract and must not be barred from using the service under applicable law.

3. Acceptable use

You agree not to:

• Break the law or infringe others' rights using the service.
• Probe, scan, or breach security except under our responsible-disclosure terms.
• Disrupt the service, including denial-of-service or abusive load.
• Resell or provide the managed service to third parties without our agreement.
• Circumvent the enterprise license gating.

Consequences of AUP breach. Where Runback reasonably believes an AUP violation is active or ongoing (including active denial-of-service, unlawful use, or active circumvention of licence controls), we may suspend access immediately and without prior notice to protect the service and other users. We will notify you promptly after suspension. Where a violation has occurred but is not ongoing, we will give written notice and a reasonable opportunity to cure before suspension. We may terminate for AUP breach that is incapable of cure or is not cured within 7 days of written notice, notwithstanding the 30-day cure period in §11.

4. Fees

The Community edition is free. Paid plans (e.g. Pro at the price shown on our pricing page, and Enterprise) are billed as described at sign-up or in your order form. Fees are exclusive of taxes unless stated. Unless your order says otherwise, paid subscriptions renew for successive terms and may be cancelled before the next renewal. We will give at least 30 days' advance notice before increasing prices on an active subscription; price changes do not apply to the current term.

5. Your data

You own your data. For the managed cloud, our handling of personal data is described in the Privacy Policy and DPA. When you self-host, your data stays in your infrastructure and we don't receive it. You're responsible for configuring redaction and for the lawfulness of the data your agents process.

6. Service availability

We aim for high availability of the managed cloud and publish support commitments on our support page. Enterprise SLAs, where offered, are set out in the order form or MSA. We will give at least 30 days' prior notice for material feature changes and at least 90 days' prior notice for discontinuation of the managed service, in each case by email to the account holder or a prominent notice in the service.

7. Intellectual property

Runback and its marks are owned by us. Except for the rights expressly granted (including the licenses for each edition), we reserve all rights. Feedback you provide may be used without obligation.

8. Warranties & disclaimers

Except as expressly stated, the service and software are provided "as is" without warranties of any kind to the maximum extent permitted by law. We don't warrant that the service will be uninterrupted or error-free. Nothing here excludes warranties that cannot be excluded by law.

9. Limitation of liability

Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by that party's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.

Subject to the above, and to the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages (including loss of profit, revenue, data, or business opportunity), and our aggregate liability is limited to the fees you paid for the service in the twelve months before the claim.

10. Indemnity

You agree to indemnify us against claims arising from your unlawful use of the service or breach of these Terms, to the extent permitted by law.

11. Term & termination

Either party may terminate for material breach not cured within 30 days of written notice. On termination, your right to use the managed service ends; provisions that by nature survive (e.g. IP, liability, confidentiality) continue.

12. Change of control

If Runback undergoes a merger, acquisition, or sale of all or substantially all of its assets, we will give account holders reasonable prior notice by email or prominent service notice. The acquirer will be required to honour these Terms (including the DPA, where applicable) or provide account holders with at least 30 days' notice and the opportunity to export or delete their data before any materially different terms take effect.

13. Governing law

These Terms are governed by the laws of the State of Delaware, United States, and disputes are subject to the exclusive jurisdiction of the state and federal courts located in Delaware — except where your order form or MSA specifies otherwise, in which case that governs.

14. Dispute escalation

Before either party initiates formal legal proceedings (other than for urgent injunctive or emergency relief), the parties agree to attempt good-faith resolution by escalating the dispute to senior representatives of each party for a period of 30 days following written notice from the complaining party. If the dispute is not resolved within that period, either party may pursue its legal remedies.

15. Force majeure

Neither party is liable for delay or failure in performance resulting from causes beyond that party's reasonable control, including acts of God, natural disaster, war, terrorism, pandemic, government action, internet infrastructure failure, or third-party service provider outages outside the party's reasonable control ("Force Majeure Event"). The affected party must notify the other promptly and use reasonable efforts to mitigate. If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate affected services on written notice without penalty.

16. Changes

We may update these Terms and will post the new effective date here. Continued use after changes means you accept them.

17. Contact

Questions about these Terms: legal@runback.dev.