What it looks like in your seat.
Same platform, three very different jobs. Here's exactly what you do with Runback, what you get, and where to start.
Platform / DevOps engineerat a bank
You run the platform agents are deployed on. When one misbehaves in production you get paged — and the logs can't tell you which decision went wrong, or why.
How you use it
- Instrument agents with the SDK (≈3 lines) or your existing OpenTelemetry exporter — pointed at a Runback you run inside your own VPC.
- When an incident hits, open the run, jump straight to the failed step, and replay it to reproduce the exact behavior.
- Export a signed audit record for the post-incident review.
What you get
- Incident root-cause in minutes, not an afternoon in the logs.
- Nothing leaves your perimeter — so it clears the bank's security review.
- A tamper-evident record for the incident write-up.
Delivery / engineering leadat a telco
Your teams ship agent features fast. You need confidence that a prompt or model change didn't quietly break customer-facing behavior between releases.
How you use it
- Capture every team's agent runs as they go out.
- Turn known-good behavior — and any past failure — into evals with one click from a real run.
- Run the eval suite as a release gate; a regression fails the build before it reaches a customer.
What you get
- Fewer production incidents, and faster root-cause when one slips through.
- A reliability signal you can actually report upward — pass rate per release.
- Teams ship agent changes with confidence, not crossed fingers.
Risk / compliance leadregulated enterprise
You have to sign off on AI agents going to production — and prove to auditors and regulators that a control was in place when one made a decision.
How you use it
- Every agent decision is captured with the exact context the model saw, PII redacted in-process.
- Reproduce any decision on demand, and export a signed, tamper-evident audit record.
- Map the evidence to the controls you already answer to — CPS 230, EU AI Act, SR 11-7.
What you get
- Audit-ready evidence for any agent decision, on request.
- Data residency — it all runs in your environment.
- A control you can point to, not a hand-wave.
Not sure which is you?
Open a real run and walk it yourself — then tell us what you're trying to ship.